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Microsoft on Monday announced the availability of Version 1.2 of its Microsoft CRM suite, building on existing functionality and adding usability and performance enhancements.
The new version of the software supports the latest Microsoft technologies such as Windows Server System 2003, Microsoft Exchange Server 2003, Microsoft Office 2003 and, for small businesses, Microsoft Small Business Server.
Functional enhancements in this release are designed to increase users efficiency, mainly through improved workflows, Microsoft officials said. These workflows incorporate additional data-evaluation capabilities and further support for lead tracking and sales territory management.
In addition, the update simplified the user interface, setup and installation of Microsoft CRM.
Lastly, developers gain greater means to customize Microsoft CRM Sales for Outlook.
Microsoft CRM 1.2 is available in North America and has been released to manufacturing in eight additional languages. It will be generally available worldwide in the first quarter of calendar year 2004, the company said.