1Multitasker Alert: App Overload Leads to Onslaught of Errors
Employees can’t get enough of their apps—using dozens in a day—and this is creating a large amount of work errors, according to recent research from Pegasystems. The resulting report, “Demystifying the Desktop,” primarily focuses on keystroke input errors, and there are plenty of them due to the dependence upon multiple apps during shifts, as well as the overuse of email. Pegasystems developed the research by analyzing more than 4.9 million hours of data from companies using its Pega Workforce Intelligence product, tracking employees performing routine back-office, data entry or contact center tasks. Additional research in the report was conducted by the University of Texas and Gallup. This slide show presents highlights from the report.
2Idle Time Drains Profits
3Multitasking Rules the Day
4Structured Apps Remain Underutilized
5Numerous Errors Linked to Unstructured Tools
Unstructured apps (those that can help perform tasks but are not designed for key business processes) lead to 50 percent more keystroke input errors than structured apps. On average, unstructured applications account for 74 percent of all scrolling, 60 percent of all keyboard activity and 68 percent of keystroke input corrections.
6Marathon Days Create Abundance of Errors
7Employees Highly Tethered to In-Boxes
8Low Productivity Linked to Email Reliance
9Meetings Lead to Downtime
Companies lose one hour of production time per employee every day. This is due to miscellaneous internal meetings, training sessions and other activities that take staffers away from work.