Peregrine Helps IT Manage IT

Peregrine enhances its service desk automation and asset management software.

Peregrine Systems Inc. has enhanced its service desk automation and enterprise IT asset management software to help organizations realign their use of IT to better serve business goals, officials said.

Late last month, the company announced its Evolve Wisely model, which describes how Peregrine products fit into a five-stage road map that enterprises can take to make better use of IT assets. It also rolled out upgrades to two key products in that road map: Service Center 6 and Expense Control.

Key enhancements in Service Center 6 include a new Windows client and a new Web client that officials said will reduce administration costs. In addition, the products user interface was enhanced with such features as drag-and-drop capabilities and a navigation tree for a customers entire IT system.

The suites Change and Request Management components gained a new visual workflow paradigm that will help IT organizations better manage planned and unplanned changes to their infrastructures, company officials said. Service Center 6 also gained a new trend analysis feature that provides charts so managers can see the status of issues in real time.

In addition, Peregrine unveiled platform changes to make its software more useful in a service-oriented architecture, including support for Java scripts and SOAP (Simple Object Access Protocol) APIs, as well as WSDL (Web Services Description Language), XML and DHTML (Dynamic HTML) clients.

Expense Management, the first of seven asset management applications on the horizon for Peregrine, captures financial data associated with IT assets and then enables users to track and control expenses, Peregrine said.

"We help companies manage critical relationships between users, IT outsourcers and clients," said Peregrine President and CEO John Mutch. "We think this stuff is very concrete and pragmatic."

San Diego-based Peregrine faced an accounting scandal two years ago. Last August, it emerged from bankruptcy and named Mutch as its leader.


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