1Seven Tips for Setting Up Self-Service IT
2Build a Knowledge Base
3Continually Improve the Knowledge Base
Now that you’ve built a library to refer to, it’s important to keep the information up-to-date. If an issue gets solved and helps a lot of people, that article needs to be front and center. What about that one-in-a-million, random-chance issue? Archive how it was solved, someone will thank you later when it happens again.
5Offer More Self-Service Opportunities
6Keep It Easy
7Trust User Feedback
8Strive for More
Just because your portal works right now doesn’t mean it’ll be as top-notch in the future. The trick to self-service is keeping people engaged in solutions, but doing so without trouble. As your IT tech improves, so should your self–service.