Compuware, BMC Deliver New IT Management Tools

Compuware announces Gomez adVantage, a subscription-based solution for optimizing application performance management in Web and mobile solutions.

Compuware has announced Gomez adVantage, a subscription-based solution for optimizing application performance management in Web and mobile solutions.

With Gomez adVantage, Compuware brings together two of its technologies-its Gomez Web performance and Vantage real-user monitoring solutions-into one integrated offering for user organizations such as enterprises, software-as-a-service (SAAS) providers, and cloud infrastructure and platform providers, the company said.

Gomez adVantage helps to improve application performance management by approaching the issue from the end-user perspective and analyzing performance across the Internet and cloud, and into the data center via a unified dashboard.

The product comes out of Compuware's recent acquisition of Gomez and represents the next step in Compuware's ongoing strategy of bringing together enterprise and Internet application performance.

"The Gomez adVantage combination is unique in the industry in terms of wholly supported correlation and dashboard integration for Web application performance monitoring inside and outside the firewall," said Dennis Drogseth, vice president at Enterprise Management Associates, in a statement. "Additionally, the subscription-based integration should be attractive to any enterprise class-company, SAAS, cloud or other service provider where Web applications impact real business outcomes."

"We created Gomez adVantage to address a specific market need," said Steve Tack, vice president of Compuware Vantage, in a statement. "At present, many companies rely on point solutions that provide narrow, technology-centric views into the performance of specific components or processes, a situation that just doesn't suffice in today's dynamic IT environment, much less tomorrow's. The only way to truly solve performance and availability problems is through a holistic view of application performance that encompasses the entire application delivery chain. Gomez adVantage provides this holistic view."

Meanwhile, in a slightly similar though unrelated announcement, BMC Software recently announced that has made Remedy IT Service Management (ITSM) Suite available to customers via SAAS.

The BMC Remedy ITSM Suite On Demand solution is based on BMC's service management suite that natively integrates Information Technology Infrastructure Library (ITIL) processes with service desk, incident, problem, change, release, asset, service request and service-level management.

"After carefully observing and analyzing the SAAS market, we believe this is the right time for BMC to make an aggressive move into SAAS. The overwhelmingly positive response from customers, partners and the analyst community is clear confirmation that the market needs access to an enterprise-class ITSM SAAS solution that makes no compromises," said Dev Ittycheria, president of Enterprise Service Management at BMC, in a statement. "This announcement noticeably extends our leadership in the service management market and is further proof of our commitment to delivering the most advanced portfolio of BSM solutions."

"Our customers rely on us to deliver a diversified and comprehensive range of information and communications technology [ICT] consulting and services," said Steve Loubser, hosting executive at GijimaAST, in a statement. GijimaAST is an ICT service provider in Southern Africa and a BMC customer. "In much the same way, we rely on BMC Remedy ITSM to provide the foundation for us to add new IT services and expedite the restoration of service should an incident occur. Having these capabilities available on demand will allow us to speed the deployment of new IT systems and ensure consistent access to tools, best practices and information across our company."

BMC officials said the cloud-based BMC Remedy ITSM Suite On Demand delivers an enterprise-class service management suite and a comprehensive self-service model that provides a dramatic increase in operational efficiency and service quality. BMC Remedy ITSM Suite On Demand will be available in the second quarter of 2010.

"BMC Remedy ITSM is the heart of our service management implementation and provides a single point of entry for the thousands of daily incident and change requests coming into the support desk," said Steve Carrell, director of service support at Intermountain Healthcare, in a statement. "An on-demand Remedy application that provides the flexibility to move from on-premises to SAAS while maintaining BSM workflows is very intriguing to us."

"In today's tight economy, both enterprise and SMB IT buyers are looking for options that enable them to match spending to business requirements," said Mary Johnston Turner, research director of Enterprise System Management Software at IDC, in a statement. "IDC expects the system management software-as-a-service market will top $1 billion by 2013."