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MSP startup InterOps Management Solutions Inc. last week rolled out the second major release of its Internet operations management platform, which is aimed at providing remote services for the Web sites of larger financial services companies.
The Reflex 2.0 services delivery platform includes a graphical portal that incorporates several views and functions, allowing users with different roles to access different reports and conduct administrative activities. The Reflex portal includes an enhanced client view that facilitates online collaboration between customers and InterOps technicians.
“We give business views of alarm flows, and real-time issue management information. They can iterate tickets on the fly and view alarms at the business level because we understand dependencies between applications and business infrastructure,” said Chris McLellan, founder and chief technology officer for the management service provider in Medford, Mass.
The portal also adds a new configuration change management methodology that can step customers through an installation plan. “It gives them a structure for change management,” said McLellan. The methodology also adds a cloning process, where a configuration for one server can be applied, with modifications, to other servers.
The real-time configuration change management capability allows operators to automate, collaborate and track “recipes” that dictate the steps that must be taken when a network or system component is reconfigured. It can help prevent outages due to incorrect or partial configuration changes, and it allows InterOps operators to find out in advance when and what changes will be made to IT resources that InterOps is managing for a client.
The client view portal enables customers to manipulate reports by modifying report charts, graphs and colors.
InterOps enhanced the underlying technology in Reflex with a correlation engine that guides operators through a scripted set of processes to quickly solve production problems. The correlation engine automates the introduction of dynamic data associated with problem alerts into a business rules engine so that new problems can be associated with ones already experienced. The aim is to reduce the time it takes to diagnose and solve problems.
Reflex 2.0 is due in early May for the subscription service.