Problem: Companies need to take a more realistic approach to speech technologies.
Recently, a potential Amtrak customer called the companys automated phone system to get...
Some people, bless their hearts, think that what determines which technology is bought and deployed in business and government depends on technical quality. You...
With a fully outsourced IT strategy, can a company gain a technological edge? Fred Killeen, acting chief technology officer of General Motors Corp., is...
People love labels, especially marketers. Labels help people wrap ideas, products and markets into neat packages that are easier to understand. Things that are...
The Recording Industry of America Association is celebrating a moral victory in its worldwide crusade to stop music piracy, based on the U.S. governments...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...