Xerox to Implement PatientPoint Technology to Improve Health Care

Xerox will train and support clinical staff in use of the PatientPoint software to help shorten the learning curve and ensure proficiency.

Print management specialist Xerox will work with hospitals and physician practices to introduce PatientPoint’s digital check-in and population health management software, the result of a $28 million contract awarded to the company.

The technology, part of PatientPoint’s patient-physician engagement suite of offerings, collects information from multiple sources into a single view to help doctors identify and address gaps in a patient’s care in and out of the exam room.

In addition to integrating PatientPoint’s technology into existing systems in health care provider facilities, Xerox will train and support clinical staff in use of the software to help shorten the learning curve and ensure proficiency.

"As the leader in patient engagement, we’ve seen a strong demand for our mobile-enabled technology solutions," Tom McGuinness, CEO of PatientPoint, said in a statement. "We are thrilled to partner with Xerox, a clear leader in IT implementation services. Together we will be able to extend our leadership in creating meaningful value for providers and the health care system as a whole."

PatientPoint’s system helps physicians continue engagement by enabling patients to opt for mobile and online communication related to their care, with the aim of easing a physician's ability to close the gap by offering to schedule an appointment for the procedure.

Using PatientPoint, when patients visit their doctor, they check in through tablets, answering a series of questions about their medical condition and history.

The patient-reported data is combined with information from other sources, including the practice’s electronic health record system, to give doctors a summary view of care gaps -- such as a patient skipping mammograms for three years.

Charles Fred, group president of health care provider solutions at Xerox, said PatientPoint’s work with Xerox would enable it to maintain focus on putting data in the hands of both health care industry players and patients for better health outcomes.

"We have 40 years of experience helping health care providers and IT vendors with the implementation, adoption and operation of information systems, simplifying the way technology and data are used to provide care," Fred said in a statement. "Our services give PatientPoint the freedom it needs to focus on its core business."

Earlier this year PatientPoint launched PatientPoint 360, a mobile-ready patient portal featuring health management tools to provide patients with on-demand access to their physicians and health information.

The platform complements the company’s Care Coordination Platform and patient education programs to offer providers a comprehensive suite of patient engagement solutions.