BlackBerry Must Achieve 10 Things to Stay on a Path to Success

NEWS ANALYSIS: BlackBerry 10 smartphones are making their way to store shelves. But the platform will need plenty of help to achieve real success.

When BlackBerry unveiled the Z10 and Q10 handsets that will carry it into 2013, CEO Thorsten Heins must have known that the moment was an important one.

BlackBerry over the last couple of years has watched its market share dwindle as iOS and Android became dominant in the market. Meanwhile, sales of its handsets have fallen as customers increasingly turn towards newer and more powerful smartphones.

But now, things are different. BlackBerry finally has interesting new products that could put the company back on the growth path. BlackBerry 10, its latest operating system, is a significant step up over previous versions of the software, and the company’s Z10 might just be its best iPhone competitor yet. Simply put, there are some good signs right now that BlackBerry could hang tough in the mobile space.

But hanging tough does not necessarily translate to success. What BlackBerry needs is to convince people to buy its phones so it can regain some of the ground it has lost in the market. Achieving those goals won’t be simple. In order to achieve success, BlackBerry will need to do several things.

Read on to find out what BlackBerry 10 needs to be successful:

1. Rave reviews for the Z10

Although BlackBerry is selling a physical-keyboard-equipped Q10, the company’s future hinges on its ability to sell boatloads of its Z10. That device, which comes with a touch screen and is BlackBerry’s best answer to the iPhone, needs to score rave reviews. So far, the device has done rather well in the initial reviews, but once users get their hands on the device, they need to feel that it’s a major step up. If it’s not, BlackBerry will be in trouble.

2. An unexpectedly high number of people who still like physical keyboards

Given the sales of BlackBerry’s devices over the last few years, it appears that there are fewer people than ever who want physical keyboards. However, there are still many folks who prefer them. To prove BlackBerry 10 right on that score the company will need to sell plenty of its Q10 smartphone that’s designed for users who want to keep using those physical keys. If BlackBerry loses those customers, it’ll be in for real trouble.

3. Some effective marketing

Now that BlackBerry 10 is out in the wild, BlackBerry must do a sound job of marketing the product. Part of Apple’s success has been its marketing techniques. The same can be said for Samsung. If BlackBerry falls short in conveying its value message to customers, it’ll likely see BlackBerry 10 fall short.

4. Big help from carriers

According to BlackBerry, its Z10 will be made available on Verizon’s network. Elsewhere around the world, the company’s products will be offered on a wide array of carriers. What BlackBerry needs to do now is make sure that those carriers are pushing its products. The last thing BlackBerry needs is for customers to walk into Verizon and find its phones are relegated to obscure corners of the display shelves while salespeople are pushing iPhones to customers over its Z10. Carriers will play an integral role in BlackBerry 10’s success or failure.

Don Reisinger

Don Reisinger

Don Reisinger is a longtime freelance contributor to several technology and business publications. Over his career, Don has written about everything from geek-friendly gadgetry to issues of privacy...