3BlackBerry Protect Config
If enabled on the device during initial Protect setup, I could find the phone via the portal. IN this example, the phone was indoors, so wireless triangulation was used for location data instead of the GPS. The green star in the lower, 3D photo shows how off the detected position was from the true location.
14No BES Support
BlackBerry Protect only works on devices that utilize the carrier’s BlackBerry Internet Service. If the device is activated to a BES (or was in the past and was not reset to factory properly), Protect will not work.