How to Rein In Your Enterprise Wireless Expenses

Wireless devices are now a major piece of the enterprise telecom puzzle. With wireless spending growing at an annual rate of 30 percent and with 80 percent of enterprises overspending on their wireless costs, it has become a business imperative for companies to find a smart way to control wireless costs. Here, Knowledge Center contributor Thierry Zerbib explains how to not only bring wireless expenses under control, but also how to budget wireless expenses for the long term.


For years, wireless devices have been a major piece of the enterprise telecom puzzle. Despite how tightly integrated they have become with company operations, it is estimated that a remarkable 80 percent of enterprises will overspend on their wireless costs. As wireless spending continues to grow at approximately 30 percent year over year, and the types of devices and downloads proliferate, companies need to be asking themselves how they can be smarter about controlling their wireless costs.

To address this question, here are five steps to reining in your existing wireless expenses and accurately budgeting for wireless expenses in the future.

Step No. 1: Establish a strong mobile policy with automated enforcement

Most mobile policies were developed years ago for standard cell phones. As smartphones have taken the enterprise by storm, outdated policies don't account for key areas such as smartphone eligibility, application downloads and data security. Updating mobile policy is the critical first step but, without enforcement, your mobile policy has no teeth. You need technology to automate enforcement and ensure compliance.

Use a mobile provisioning portal to provide a single place for users to order, cancel or upgrade their mobile packages across carriers. Tailored to your specific mobile policy, a Web-based mobile provisioning portal can be as flexible or as strict as your policy requires. For example, a strict mobile policy might allow users to see only the package available based on their job function. A more lenient policy might allow users to choose from multiple packages that are then approved by their manager. Combining an updated mobile policy with mobile provisioning technology reduces mobile expenses, better supports employees and improves efficiencies.