Mobile/Wireless Is Top IT Issue, Says Gartner

Information technology professionals are most concerned with mobile and wireless technology issues, according to the results of a Gartner Inc. survey released Tuesday in advance of the companys Symposium/ITxpo in Lake Buena Vista, Fla. next week.

Not surprisingly in light of recent events, disaster recovery and business continuity also made the top five list, coming in at No. 4.

Rounding out the top five issues cited by the survey are security and privacy at. No. 2, CRM (customer relationship management) at No. 3, and Web services as the fifth most important issue.

The survey also indicated that all these issues were interrelated, such as making CRM applications available over mobile and wireless devices, extending security to those mobile and wireless devices, such as virtual private networks, and using Web services as part of any disaster recovery and business continuity plan.

Officials from the Stamford, Conn., research company said they are beginning to see IT issues converge, which presents management opportunities and complexities.

Notably absent from this years Gartner top five were enterprise resource planning, supply chain management and B2B marketplaces, all of which have made the list in recent years.

Dennis Callaghan covers CRM and is at [email protected]