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Who’s Using What?
Information workers: Sales, IT, managers and others use information applications to deliver real-time data as well as the plethora of e-mail, calendar and portal access applications.
(multiple devices, limited control for IT)
Task workers: Supply chain personnel, medical personnel, manufacturers and others use line-of-business applications on a single device such as inventory scanners and data entry tablets.
(single devices, significant IT control)
Wannabes: The rest of us. We use multiple devices to access e-mail, calendar and PIM (product information management). Basic portal access both officially and unofficially for work and personal uses.
(multiple devices, limited control for IT)
The Smart Phone in the Workplace
57% – Work-related phone calls
48% – Checking work e-mail
42% – Accessing Internet/work intranet for work-related information
35% – Only for personal purposes
Who Pays?
Voice Services
69% – Employees
23% – Employer
8% – Co-share between employee and employer
Data Services
59% – Employee
34% – Employer
7% – Co-share between employee and employer
SOURCE: Forrester Research