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Sprint has added more cities to its fledgling Direct 2 You smartphone and tablet delivery service area, expanding the availability of the free delivery and phone training services for its customers across a larger swath of the United States.
Sprint Direct 2 You services, which send out trained Sprint employees to deliver new smartphones and tablets to customers along with personal lessons on how to set them up and use them, are now being added in Charlotte, N.C.; Cincinnati; Las Vegas; Nashville, Tenn.; New Orleans, Pittsburgh, Pa.; and Salt Lake City, according to an Oct. 13 announcement by the company. The delivery and training are provided at no extra charge, according to Sprint.
“We’re excited to see such positive customer reaction to Direct 2 You, and we plan to expand its reach into new communities,” Rod Millar, a vice president at Sprint, said in a statement. “Our experts will meet you where you request—and people appreciate that, especially with the upcoming shopping season. You can specify at home, in the office or even at your child’s soccer game. We make sure that the experience of getting a new Sprint phone is easy, convenient and stress-free.”
To use Direct 2 You, customers can schedule an appointment by calling 844-347-2968 or online through https://sprintdirect2you.com. The Direct 2 You worker also will transfer all content on a customer’s old device, including contacts, pictures, games and apps, to the new device to make the equipment swap easier.
Sprint says it plans to expand the Direct 2 You program in even more customers in 2016 “from coast to coast virtually wherever and whenever they choose.”
Sprint launched the initial Direct 2 You program in April in Kansas City and soon expanded to Chicago; Dallas; Denver; Los Angeles; Miami and Tampa, Fla.; New York; San Francisco; and Washington, D.C., according to an earlier eWEEK story.
In August, the service was expanded to Atlanta, Boston, Houston and Philadelphia. The Boston services are available in Boston and nearby Cambridge, Quincy and Lynn, while in Philadelphia, the service is also available in surrounding communities, including Camden, Newark and Trenton, N.J., and Dover, Del. In Atlanta, the services are also available in nearby Marietta, Conyers, Decatur, Roswell, Stockbridge and Lawrenceville, Ga., while in Houston, the services will also be provided to customers in Pasadena and Pearland, Texas.
Sprint originally launched the service due to customer requests, according to an earlier eWEEK report. Existing and new customers can use the service for phone upgrades, new tablets and more as part of a plan to take the buying experience to the customer, according to the company.
Sprint is planning to use some 5,000 Sprint Direct 2 You vehicles in major metropolitan areas of the United States by the end of 2015 as it continues to expand the program.
Customer feedback that the company received showed that customers are often short of the time it takes to obtain new smartphones and tablets in a brick-and-mortar store, according to Sprint. Others told the company that they don’t want to order such devices online and have them delivered because they will likely need help with set-up and use once they receive them, and they’ll have no one to help them.