GTS primarily provides IT infrastructure services and business process services, delivering business value through the companys global scale, standardization and automation. GTS capabilities include strategic outsourcing services, business transformation outsourcing, integrated technology services and maintenance. The divisions outsourcing businesses are supported by two integrated worldwide delivery organizations: integrated technology delivery and business process delivery.
4World’s Largest IT Consultancy Services Organization
In addition to GTS, the other services segment is IBM GBS, the professional services arm of Global Services. The world’s largest IT consultancy services organization, GBS includes strategic management consulting, industry expertise, business analytics and optimization, systems integration, and application management services.
5Services Revenue Mix
6The Future of Services
7Leader in Outsourcing
8Acquisitions Increase Opportunities
The 2002 acquisition of PricewaterhouseCoopers Consulting brought IBM new insight into client business issues and new market opportunities. Some notable recent acquisitions include: Internet Security Systems (August 2006); Softek (January 2007); Serbian Business Systems (April 2007); NovusCG (October 2007); Arsenal Digital Solutions (December 2007); and National Interest Security Company (2010).
9Wide Range of Services Clients
IBM partners with the world’s leading organizations to solve fundamental business problems and transform business models through technology. Over the last few months, IBM announced new deals with Hilton Worldwide, Blue Cross Blue Shield of Massachusetts and ElectraCard Services (India), among others.
10Business Continuity and Resiliency
11Three Pillars of Services Delivery
12Global Service Delivery
13GTS and Cloud
14First in Security
16Role of Research
IBM’s technology services division applies the knowledge from the company’s research arm—which includes eight global locations—to the practical development of technology services and cloud computing. One example includes a recently opened technology services delivery center in Dubuque, Iowa, as part of IBM’s Smarter Cities project.
17Modernizing Health Care
Through a first-of-a-kind project, IBM Research and NASCO are teaming to make health care smarter. The companies will explore the application of leading-edge research to develop tools that will spur the modernization of today’s health care claims systems and enable automation of the processes for setting up new customers.
18Deploying Smart Systems
In one of the largest services agreements in the history of the health care industry, Kaiser Permanente tapped IBM to deploy smart systems and activate its highly sophisticated global delivery network to provide patients, members and physicians real-time access to medical data and tools whenever and wherever they need it.
19Data Center Space
20Efficient Data Centers
IBM’s data center approach can easily and efficiently be expanded to handle additional computing capacity (via more servers, power and cooling systems) as needed using the same simple, “plug and play” approach that all computer users are accustomed to. It’s just like popping in memory to a laptop. The new design approach is paying off for clients, helping them reduce data center energy costs by up to 50 percent.
21Cutting Edge Services Lines
IBM was the first IT services organization to launch a service line dedicated to business analytics and optimization, allocating more than 6,000 consultants with industry expertise, as well as launching seven global analytic solutions centers in 2009.