Lucent Makes Softswitch Push with Telica Buy

The company's deal to acquire Telica, which makes high-capacity VOIP media gateways and softswitches, suggests that more carriers will be offering VOIP-related services soon, Ellen Muraskin writes.

Lucent Technologies has agreed to acquire Telica, which makes the PLUS line of high-capacity voice-over-IP (VOIP) media gateways, signaling gateways and softswitches, aka media gateway controllers.

Telica Inc.s line in some ways complements, and in other ways overlaps, Lucents own Accelerate portfolio for large-scale, carrier VOIP networks.

To enterprise IT and telecom managers, Lucent Technologies Inc.s move–its first significant acquisition since its Pac-Man days ended in 2000–suggests that more carriers will be offering to sell you VOIP-related services soon.

If yours is a business whose Internet connectivity needs might be met by DSL, fractional or whole T1, these might be bundled with IP Centrex service or managed IP PBX services.

Well be talking about IP Centrex more in the weeks and months to come. Traditional Centrex is the choice of companies that wish to leave the PBX function and CAPEX to the telco.

It lets the telephone companys central office switches do all of the local call setup and teardown between extensions on premises (as well as calls to the outside world), while giving employees PBX-style, four-digit numbering plans.

IP Centrex can be set up to work at premises with IP phones or softphones or regular TDM phones, with media gateway adapters.

/zimages/6/28571.gifClick here to read about IBM and Cisco Systems Inc. teaming up to promote VOIP.

Traditional Centrex is fairly limited to the local area served by one central office, or at most by the local exchange carrier; as such, it can give multisite companies the appearance of one PBX, as long as the sites are in the same region. It is also expensive and has lost ground to CPE investment in both circuit-switched and IP PBX.

IP Centrex—running off equipment made by Telica, Lucent, NetCentrex S.A., BroadSoft Inc., Sylantro Systems Corp., Sonus Networks Inc., VocalData Inc. and others—is a more global affair, linking up offices that can even be countries apart, since it runs over separate IP links.

It also typically comes with Web-based administration and end-user tools, which make moves, adds and changes easy, cheap and accessible for enterprise administrators.

IP Centrex also makes Web-based call-forwarding, speed dials and call logs easy for end users. Many such offerings come with Web-based, multipaneled, all-in-one communication portals, combining calling preferences and call logs with voicemail, instant messaging, conferencing, calendar functions and presence awareness.

I first saw these tools and offerings demonstrated to impressive effect by competitive carriers who are no longer with us. (Where have you gone, oh, Exario Networks?)

Many of them choked on overly optimistic network buildout, with their investments in infrastructure and lines far outstripping their human resources to sell, install or support.

This time around, with the traditional regional Bells in the game, the resources will be there, and—Lucent sees–so will the market. A surprising number of competitive carriers are popping up again, judging by the customer wins listed on the sites of companies such as Telica.

/zimages/6/28571.gifClick here to read about a company that leases VOIP infrastructure elements to carriers and large enterprises.

Lucent has had its own Accelerate portfolio of softswitches, media gateways and controllers, but the Telica acquisition buys greater scale and flexibility in the line. It also buys Telicas customer portfolio: more than 50 service providers, with Verizon Communications most prominent among them.

Telicas open, standards-based products and network management systems allow carriers to deliver a wide range of wireless, Class 5 and long-distance Class 4 services, in both VOIP and PSTN/circuit-switched networks.

Next Page: Class 5 switches traditionally supply the enhanced features the calling public has come to know.