Microsoft Updates Its CRM Roadmap

Redmond is readying its 1.2 release, while broadening the channel for its CRM offering.

Theres been little news regarding Microsofts first customer-relationship-management foray since the company launched the product in January. Until now.

Redmond is prepping a minor upgrade, dubbed 1.2, of its MS CRM package to debut in the fourth quarter of this year. The 1.2 release is slated to include improvements to set-up; an enhanced Microsoft Outlook development environment; compatibility with Windows Server 2003, Exchange Server 2003, Small Business Server 2003 and the forthcoming Microsoft Office System 2003; and broader reporting capabilities via Crystal Enterprise 9, among other features.

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