Network Associates Woos Peregrine Users

A new program provides a price break to switch from Peregrine's help desk software Network Associates' Magic.

Network Associates Inc. will announce on Monday its Peregrine-to-Magic Migration Program that provides a migration path to the companys Magic help desk software for customers using Peregrine Systems Inc.s service desk management products.

Peregrines AR System for Tivoli is an integration product that enables the Peregrine Remedy Help Desk or custom help-desk applications based on the Action Request System to work with a network management product from Tivoli Systems Inc, a subsidiary of IBM.

Santa Clara, Calif.-based Network Associate, as part of the Migration Program, will offer a 50 percent discount in licensing fees and a 30 percent discount in consulting fees to customers coming over from either product line.

The Migration Program includes an average switch-over period of 30 days or less, and a team of consultants to help with customization beyond that basic implementation, officials said. The Magic Solutions suite of tools includes Service Desk, Change and Configuration Management, Service Management and Integration Engine modules, among a handful of others.

At the same time, Network Associates is working on upgrades to the Magic suite. Sometime this summer the company will release a Web services capability for Magic Solutions named SMI. This will enable users to have access into other databases that exist in their environment, officials said.

Moving forward, Network Associates plans to release a lower-end version of Magic Solutions geared toward the small and mid-sized market. Code named "Magic SMB," that product will be released in beta towards the middle to end of this quarter and is scheduled for production release at the end of the year.

The SMB solution will be an entry point for companies with 100 employees or fewer needing service management software. The module will offer such functionalities as help desk ticket tracking, ticket escalation and ticket resolution, as well as an escalation path to the full Magic enterprise product, according to Jeff Honeycomb, president of Magic Solutions at Network Associates Jeff Honeycomb, president of Magic Solutions at Network Associates.

Given recent financial problems at Peregrine, customers are looking for other options, according to Honeycomb. He said six customers migrated from Peregrine to the Magic platform last month alone.

Peregrine fell on hard times when about $100 million in revenue was called into question last April. The San Diego company, facing a NASDAQ delisting of its stock, two years worth of earnings restatements and potential investor lawsuits, announced last month it intends to operate its Remedy product family as an independent unit, causing some customers to question future maintenance investments.