The vision for integrated unified communication (UC) and contact centers (CC) has been discussed in industry circles for years now, and almost every UC...
As organizations embrace cloud and digital transformation initiatives – a trend that’s been accelerated by the recent pandemic – they’re coming to grips with...
This week Citrix announced its new Secure Private Access service, adding to its secure access service edge (SASE) portfolio.
The service is a cloud-delivered zero...
To generate richer and more timely insights, enterprises are using increasing amounts of data. Expect that trend to continue. An IDC model projects that...
Behind the scenes, technology is becoming increasingly complex as the cloud, artificial intelligence, extended reality, edge and many other emerging technologies come into the...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...