1ScreenConnect Brings Web Meetings Back Inside the Firewall
by Frank Ohlhorst
2Starting a Support Session
Beginning a support session takes just a few mouse clicks from the host, allowing for almost instantaneous problem resolution.
3Guest Access Connection Options
For support, the end user can connect in multiple ways; one of the simplest is by just entering a code provided by the help desk.
4Running Multiple Sessions
An administrator can support multiple client systems concurrently, allowing for full monitoring of activity between systems during patching or other updates.
5Multiple Paths for Support
Support across operating systems or platforms allows dissimilar systems to interact. Here, an administrator is shown supporting a Windows user with an Android host.
6ScreenConnect Delivers Cross-OS Compatibility
Administrators on Windows hosts can support most any endpoint computer. Here, an administrator is able to troubleshoot an Apple Macintosh OS X device.
7Simple Meetings, Quick and Easy
The meeting interface is easy to navigate and covers all the basics quite well.
8Deploying Remote Control
Deploying an automated remote-control installer can be accomplished from within the management console.
9Launching Remote Access Sessions
Remotely accessing a system is simplified, thanks to this list of available systems that can be clicked on to launch a remote-control session.
Meeting hosts can share multiple monitors and select which desktops to share.
11Tools Available During Online Sessions
Several tools are available during a session, including capturing sessions, file transfers, reboots and so on.