Whaleback Updates PBX Service for SMBs

Whaleback Systems will introduce a new release of its CrystalBlue voice and desktop fax service, enabling SMBs to increase work productivity.

Whaleback Systems announced Dec. 5 the second release of its CrystalBlue Voice Service, which will offer small and midsize businesses new telephony calling features, hosted applications and other features.

The Portsmouth, N.H. provider of managed IP telephony services, calls the new service the "Cuttyhunk" release, which features an improved KSU (key systems unit) and IP PBX (private branch exchange) calling functionality.

The latest telephony service from Whaleback also features a hosted desktop fax service as well as new calling plan options, giving SMBs the opportunity to be productive in the workplace.

"Whaleback customers receive an all-inclusive, flat-priced monitored and managed telephony service that makes the latest voice technology immediately available for SMBs, without the operational hassles of maintaining equipment or the feature limitations of business-class hosted IP/IP Centrex services," Mark Galvin, Whaleback founder, president and CEO, said in a company release.

The PBX service from Whaleback has improved its KSU features, such as Intercom Groups and Shared and Bridged Line Appearances that can be mapped on both local and remote phones.

The Cuttyhunk release promises to include the following features:

  • Call diversion: Allows SMBs to customize their calls through options provided by their extension as well as the ability to forward calls to other destinations.
  • Call screening: Enables business users to see who is calling them so that they do not miss any important calls.
  • Handsfree answer: The called phone will be able to automatically answer and activate the intercom without a user having to pick up the handset or hit a button.
  • Personal automated attendant: With this feature, the business user will be able to customize an inbound call, providing users with a menu for routing options to reach a desk phone, cell phone, co-worker or a voicemail message.

The new voice service also includes Page All and Page Zones, which enables a user to go off hook and broadcast a message through the telephone speakerphones to up to 100 extensions per suite and supports 10 zones.

"Weve added these capabilities because SMB customers have grown accustomed to relying on these legacy KSU features every day to run their businesses," Galvin said.

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As part of the CrystalBlue release, Whaleback will also feature OrcaFax, which is a desktop fax service that allows subscribers to send and receive fax messages from Microsoft Outlook or any other POP3 e-mail client.

With OrcaFax, business users will also be able to print, store and forward faxes as PDF attachments as well as the ability to fax from a BlackBerry to a nearby fax machine when traveling.

These services from Whaleback will be available immediately as existing Whaleback customers will be automatically upgraded to the Cuttyhunk system software release at no extra charge.

OrcaFax will be $49.95 a month for the first subscriber for each SMB and $5.00 per month for each additional user.

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