Close
  • Latest News
  • Artificial Intelligence
  • Video
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
Read Down
Sign in
Close
Welcome!Log into your account
Forgot your password?
Read Down
Password recovery
Recover your password
Close
Search
Logo
Subscribe
Logo
  • Latest News
  • Artificial Intelligence
  • Video
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
More
    Subscribe
    Home Latest News

      Angel Unified IVR Cloud Service Gets Health Care on the Phone

      Written by

      Brian T. Horowitz
      Published August 5, 2010
      Share
      Facebook
      Twitter
      Linkedin

        eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More.

        Angel, a provider of on-demand, cloud-based customer-engagement services, introduced its Angel 4 Customer Experience Platform for call centers. The technology features unified multichannel/multimodal communication options such as SMS (Short Message Service), chat, e-mail, voice biometrics and mobile management.

        The SAAS (software-as-a-service) platform enables organizations to quickly deploy enterprise-level telephony applications. Health care providers can access the IVR (interactive voice response) service in the cloud via smartphone.

        The SAAS service is used by pharmaceutical companies such as Pfizer and AstraZeneca, along with financial services companies like Bank of America and retail chains such as Barnes & Noble and Best Buy.

        According to Angel, the service is on-demand, so companies won’t have to purchase hardware or software, or invest in staffing to operate it. The cloud setup will also save customers time in automating the multichannel communications, the company said.

        To use the service, doctors can dial in and order a biometric voice print, Dave Toliver, director of marketing, told eWEEK. Once their voices are authenticated, they can order drug samples without having to talk to a live agent. “It authenticates them in a secure way and creates a legally binding signature for the entire process,” Toliver said.

        The cloud-based platform is part of Angel’s Caller First initiative to improve the caller experience. According to Toliver, when new customers call in, sales reps will be able to take doctor or patient information in an automated fashion, so going to the doctor’s office to take orders will no longer be necessary.

        In addition, the voice-response system will allow doctors to monitor patients more closely. Patients will be able to call in vital data such as glucose numbers at designated times to be retrieved by a physician, Don Keane, vice president of marketing, told eWEEK.

        Patients can also receive alerts via e-mail or SMS.

        The company plans to introduce an iPad version in about six months, Keane said.

        Angel launched the Customer Experience Platform Aug. 2 at the SpeechTek conference in New York City.

        Brian T. Horowitz
        Brian T. Horowitz
        Brian T. Horowitz is a technology and health writer as well as a copy editor. Brian has worked on the tech beat since 1996 and covered health care IT and rugged mobile computing for eWEEK since 2010. He has contributed to more than 20 publications, including Computer Shopper, Fast Company, FOXNews.com, More, NYSE Magazine, Parents, ScientificAmerican.com, USA Weekend and Womansday.com, as well as other consumer and trade publications.

        Get the Free Newsletter!

        Subscribe to Daily Tech Insider for top news, trends & analysis

        Get the Free Newsletter!

        Subscribe to Daily Tech Insider for top news, trends & analysis

        MOST POPULAR ARTICLES

        Artificial Intelligence

        9 Best AI 3D Generators You Need...

        Sam Rinko - June 25, 2024 0
        AI 3D Generators are powerful tools for many different industries. Discover the best AI 3D Generators, and learn which is best for your specific use case.
        Read more
        Cloud

        RingCentral Expands Its Collaboration Platform

        Zeus Kerravala - November 22, 2023 0
        RingCentral adds AI-enabled contact center and hybrid event products to its suite of collaboration services.
        Read more
        Artificial Intelligence

        8 Best AI Data Analytics Software &...

        Aminu Abdullahi - January 18, 2024 0
        Learn the top AI data analytics software to use. Compare AI data analytics solutions & features to make the best choice for your business.
        Read more
        Latest News

        Zeus Kerravala on Networking: Multicloud, 5G, and...

        James Maguire - December 16, 2022 0
        I spoke with Zeus Kerravala, industry analyst at ZK Research, about the rapid changes in enterprise networking, as tech advances and digital transformation prompt...
        Read more
        Video

        Datadog President Amit Agarwal on Trends in...

        James Maguire - November 11, 2022 0
        I spoke with Amit Agarwal, President of Datadog, about infrastructure observability, from current trends to key challenges to the future of this rapidly growing...
        Read more
        Logo

        eWeek has the latest technology news and analysis, buying guides, and product reviews for IT professionals and technology buyers. The site’s focus is on innovative solutions and covering in-depth technical content. eWeek stays on the cutting edge of technology news and IT trends through interviews and expert analysis. Gain insight from top innovators and thought leaders in the fields of IT, business, enterprise software, startups, and more.

        Facebook
        Linkedin
        RSS
        Twitter
        Youtube

        Advertisers

        Advertise with TechnologyAdvice on eWeek and our other IT-focused platforms.

        Advertise with Us

        Menu

        • About eWeek
        • Subscribe to our Newsletter
        • Latest News

        Our Brands

        • Privacy Policy
        • Terms
        • About
        • Contact
        • Advertise
        • Sitemap
        • California – Do Not Sell My Information

        Property of TechnologyAdvice.
        © 2024 TechnologyAdvice. All Rights Reserved

        Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.