Eassist Gobbles Up More of Divine

Acquisition gives eAssist Divine's NetAgent Suite, Expressions, the eBIS/jeBIS platforms, and Velocity Marketing products.

The Divine Inc. bankruptcy sale continued Wednesday as customer service and support software developer eAssist Global Solutions Inc. announced the acquisition of Divines Customer Interaction Management product line.

The acquisition gives eAssist Divines NetAgent Suite, Expressions, the eBIS/jeBIS platforms, and Velocity Marketing products.

Divine, formed from the acquisitions of more than a dozen Internet software companies, had acquired Expressions and NetAgent Suite from eShare Technologies and eBIS/jeBIS and Velocity Marketing from Delano Technology Corp. in October 2001 and August 2002 respectively. But the Internet consolidator eventually took on many of the financial woes of the companies it acquired and filed for Chapter 11 bankruptcy protection in February.

Divine sold its content management business to FatWire Software earlier this month.

With this acquisition, eAssist takes over a customer base of 2,500. It also plans to add marketing automation and marketing analytics to its software offerings with the acquisition of Velocity Marketing.

"Adding a marketing component to our offering is in line with our vision of helping organizations transform their call centers into multi-channel contact centers and, ultimately, revenue centers," said Dan Plashkes, chairman and CEO of San Diego-based eAssist, in a statement. "This acquisition will strengthen our market position, expand our reach, and afford us more opportunities to serve our customers with point products for email, chat, and collaboration as well as a comprehensive customer service and support solution."

EAssist plans to continue to support and develop the NetAgent Suite, a component of the eAssist Contact Center product since 1999, as well as Expressions, a chat and message board product used for customer self service.

Separately, eAssist announced a partnership with Melita International Inc., a new company formed from the Divine CIM telephony and business activity monitoring products. Under the terms of the agreement, the two companies will work together to build upon the multi-channel integration achieved while both product sets were owned by Divine and to ensure integration of future product releases.

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