Netflix Faces Massive Backlash From 6 Million Viewers Over Controversial AI Poster | eWeek

Netflix Faces Massive Backlash From 6 Million Viewers Over Controversial AI Poster

Netflix logo on black background.

Image: Netflix

Dec 5, 2024
2 minute read
eWeek content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More

Netflix removed a poster advertising the second season of its animated steampunk action-adventure series Arcane after viewer outcry over its being made by artificial intelligence. Netflix acted swiftly to remove the poster from its network, but the streaming giant was not spared the ire of the series’ fans. The poster displays the hand of one of the show’s main characters with incorrect anatomy, which indicates it’s AI-generated.

“We have a strict stance of no AI for anything relating to Arcane cause it’s disrespectful to the incredible artists who worked on the show,” Arcane’s brand lead Alex Shahmiri posted on X. “This image was a mistake and has since been removed.”

Gaming publication Gamesradar called the incident “especially disappointing.”

Arcane is based on Riot Games’ popular video game League of Legends. Its popularity created a large fanbase among gamers and animation enthusiasts. The show’s compelling storyline and visual artistry are a testament to the irreplaceable role of human artists in the creative industry. It’s a joint project of Riot Games and French animation studio Fortiche for Netflix, which released the second and final season in November. The studio worked hard to combine digital and hand-drawn artwork, which makes the show’s visual artistry stand out. 

Netflix has been open to using AI algorithms in its database. Still, this move to employ a computer program to create artwork promoting a show made by artists and animators sparked an uproar that resonates with the public sentiment on the possibility of AI replacing people on tasks that require human creativity.

“I can only speak to what I work on,” Shahmiri said. “From a purely personal level, I’m not a fan of AI because what makes art so special is the human connection and feeling. Be it through art, music, or any creative medium—it’s something I never want to see replaced by AI.”

Debates have been raging about the role of generative AI in music and arts. Meta CEO Mark Zuckerberg recently called AI-made music “soulless,” and Coca-Cola faced public backlash for the “distasteful” use of AI on its latest holiday ad rather than human artists and creative professionals.

eWeek Logo

eWeek has the latest technology news and analysis, buying guides, and product reviews for IT professionals and technology buyers. The site's focus is on innovative solutions and covering in-depth technical content. eWeek stays on the cutting edge of technology news and IT trends through interviews and expert analysis. Gain insight from top innovators and thought leaders in the fields of IT, business, enterprise software, startups, and more.

Property of TechnologyAdvice. © 2026 TechnologyAdvice. All Rights Reserved

Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.