By: Bob HerschThe companion to this article ("Launch a Plan for Unified Communications and Collaboration in Three Steps") suggests taking stock of network readiness,...
By: Bob HerschDespite the wealth of gadgetry at our disposal-phone, e-mail, instant messaging, videoconferencing and diverse software-too often we hit communications gridlock.Colleague X learns...
IBM announced April 10 that it has acquired FilesX, a privately held storage software company based in Newton, Mass., and Haifa, Israel, that specializes...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...