UC Adoption: Proceed with Caution

Unified communications (UC) holds great promise to reduce operational costs, improve worker productivity, and enable businesses to be more responsive to customers. However, adopting a UC strategy does not mean guaranteed improvements. In many cases, making a move to unified communications can add complexity and increase costs. To avoid these problems requires a comprehensive plan when moving to unified communications. Ashley Daley takes up through the necessary steps to successfully switch over to a UC infrastructure.