Startup Launches Fixed-Cost PC Support for SMBs

A startup PC support service, PC-VIP, has launched in 11 U.S. markets and in two cities in Europe. The company hopes to turn PC support from a variable to a fixed cost, pledging to give support calls all the time they need.

PC-VIP, a new PC support company that will cater specifically to small and medium businesses, officially began offering its services here in San Francisco and 10 other cities across the country on April 2.

The company, which claims to be the worlds first true fixed-cost computer support service targeting the SMB space, will offer flat rate, per computer pricing support to small and medium-sized businesses both here in the U.S. and abroad said Jeff Yablon, president and CEO of PC-VIP.

While initially launching in only eleven U.S. markets, (including cities like Los Angeles, New York, Miami, and Chicago) and two in Europe, Yablon says he expects that PC-VIP will be available to as many as 85 percent of U.S. citizens as soon as the end of this year.

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"If were right about our ideas, execution, and business model, PC-VIP will turn out to be the Holy Grail of computer support," Yablon said in an e-mail.

"Were doing it better, less expensively, and in a way that finally makes the elusive small and mid-sized business sector comfortable about their up-until-now love/hate relationship with computers," Yablon added.

According to Yablon, the company will charge a set-up fee of $350 per device – defined as either a Windows or Macintosh-based computer or server – and then a quarterly or annual fee for each additional computer a business operates. When anything goes wrong, from that point on, PC-VIP will fix it, Yablon said. The firm will also handle anti-virus and malware issues for small companies proactively as well.

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