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    BoxTone User Self-Service Module Underwhelms

    Written by

    Andrew Garcia
    Published February 1, 2010
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      eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More.

      The BoxTone User Self-Service module aims to let users troubleshoot their own BlackBerry mobile support problems without involving the support desk, but falls short.

      Read my full review at eweek.com.

      Andrew Garcia
      Andrew Garcia
      Andrew cut his teeth as a systems administrator at the University of California, learning the ins and outs of server migration, Windows desktop management, Unix and Novell administration. After a tour of duty as a team leader for PC Magazine's Labs, Andrew turned to system integration - providing network, server, and desktop consulting services for small businesses throughout the Bay Area. With eWEEK Labs since 2003, Andrew concentrates on wireless networking technologies while moonlighting with Microsoft Windows, mobile devices and management, and unified communications. He produces product reviews, technology analysis and opinion pieces for eWEEK.com, eWEEK magazine, and the Labs' Release Notes blog. Follow Andrew on Twitter at andrewrgarcia, or reach him by email at agarcia@eweek.com.

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