American Consumers Distrust Social Media Privacy Capabilities

eWEEK DATA POINTS: According to the latest Norton LifeLock Cyber Safety Insights Report, Americans are worried about privacy but are still willing to accept risks.

 Norton LifeLock Cyber Safety Insights Report

Cyber-crime has become an accepted part of life for many Americans, and most want to do more to protect their privacy, according to a new report from Symantec.

The Norton LifeLock Cyber Safety Insights Report, was released on March 26, providing insight into consumer attitudes about the current state of cyber-security. Among the high level findings in the report is that 62 percent of Americans believe that experiencing cyber-crime is equally or more likely, than getting the flu. The study however also found that American want to be secure, however they are also willing in some circumstances to trade security for convenience.

In this eWEEK Data Points article, we look at some of the key highlights of the Norton LifeLock Cyber Safety Insights Report

Data Point No. 1: Consumers want to do something to improve privacy

According to the report, 84 percent of consumers want to do more improve their privacy, which was a surprising finding.

"The biggest surprise was the number of consumers that were alarmed about risks to their privacy and who wanted to do something about it," Kevin Haley, director of security response at Symantec told eWEEK. " This feels like a huge change from previous consumer attitudes. Now, the challenge for all of us is to help them understand what can be done to protect their privacy."

Data Point No. 2: Despite concerns, Americans embrace data sharing 

Though the majority of surveyed consumers were concerned about online privacy, many are willing to sell or give away their personal data including: internet search history, location and personal ID information such as a driver's licenses.

  • According to the report, 66 percent of consumers are willing to accept certain risks for data sharing to make life more convenient.

Data Point No. 3: Social media providers are largely untrusted

After a year of scrutiny and scandal among social media providers, including Facebook, it should likely come as no surprise that most consumers have little trust in social media provider's security capabilities.

  • 94 percent of survey respondents indicated that they had little or no trust in their social media provider's ability to protect and manage personal information.
  • 28 percent of consumers have deleted a social media account in the past 12 month as a result of a privacy concern.

Data Point No. 4: Consumers do not want to pay extra for personal information protection

According to the report, most consumers view view data protection as a right – not a privilege and are not willing to pay organizations to ensure protection of their personal information. 

  • 72 percent of consumers saying they are not willing to pay social media providers to ensure their personal information is protected when using them, compared to 58 percent for retailers.

Data Point No. 5: Consumers want to understand how personal data is used

  • 77 percent of consumers said that it's absolutely essential or very important to have the right to understand how their personal data is used.
  • Additionally, 78 percent reported  that it's absolutely essential or very important to have a way to report personal data misuse.

Data Point No. 6: Organizations need to address consumer privacy concerns

Haley said that looking forward the biggest change he expects in the coming year will be from the current lack of trust that people have in institutions and companies to protect their privacy. 

"If these organizations do not address those concerns, I would expect very dramatic changes in consumers behavior," he said. "We’ll see big increases in people closing social media accounts, using aliases or false names online, and downloading and using less mobile apps. But this also means there are great opportunities for companies that will protect or help to protect the privacy of users."

Sean Michael Kerner is a senior editor at eWEEK and Follow him on Twitter @TechJournalist.

Sean Michael Kerner

Sean Michael Kerner

Sean Michael Kerner is an Internet consultant, strategist, and contributor to several leading IT business web sites.