How to Rethink Remote Access Management

Employee mobility is growing exponentially, and it's more important than ever to have secure and easy-to-manage remote access policies in place. But there are major challenges that concern companies such as configuration, equipment compatibility, endpoint management and user education. Here, Knowledge Center contributor H. Peter Felgentreff explains how a centrally managed security framework can eliminate these concerns, ease IT administration's tasks and increase employee productivity.


Companies define their current IT policies on the existing infrastructure, which is disjointed from the company's IT goals. Recently, companies have been implementing Bring Your Own PC (BYOPC) policies, which grant employees complete freedom to use whatever PC or mobile device they wish to use for work-in or out of the office, notebook or netbook, etc. However, technology is restricting practices and not allowing the fullest potential to be met.

A universal system that is independent from specific types of devices, operating systems and VPN gateways can empower companies to explore options such as BYOPC. Such a system will enable employees to use all standard operating systems such as Windows 7, Windows Vista (32/64 bit), Linux, Macintosh, Symbian and Windows Mobile, while having full and secure access to the network. Employees are more productive and less frustrated because they know how to use their own device.

Educating employees

Most employees-except those who work in IT-are usually not the most technical people in the world. When they think of connecting to the network via a VPN, they cringe because traditional VPNs usually take several steps to establish a connection. Employees need to access the network quickly and efficiently. What is needed is a one-click solution-without the hassle of having to log on, connect, etc.

A one-click solution will shorten the amount of time it takes to train an employee. Companies can cut down their IT training because the network security portion is easy. A trouble-free solution will also increase productivity in the office and make employees satisfied because they are eliminating an annoyance.

Not only is connecting to the network easier with a one-click solution, but a one-click solution also makes the user interface simple to understand. This is important because employees need to understand their connection and real-time information, and not waste time trying to grasp it. Implementing a VPN client with an easy UI will reduce IT questions and help desk requests.