ADP AdvancedMD Launches PRM Platform

The platform helps private medical practices streamline the patient intake process and the amount of time it takes to administer patient forms.

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ADP AdvancedMD announced its Patient Relationship Management (PRM) suite.

The platform is designed to help private medical practices streamline the patient intake process and the amount of time it takes to administer patient forms.

PRM enables patients to complete forms electronically, and once finished, forms automatically and securely populate to patient charts, ensuring the medical staff has available the most up-to-date patient information.

The suite includes the AdvancedMD mobile patient and administrative check-in kiosk. The check-in kiosk can be combined with AdvancedMD insurance verification, credit card processing, as well as online communications with patients.

"The login process should reflect the highest security measures," Jared Alviso, senior product manager for ADP AdvancedMD, told eWEEK. "Login credentials that require complex passwords by using a combination of capital and lower-case letters, numbers and symbols, which are 8 to 12 characters long, is the easiest item to implement to strengthen the security. Additionally, secure Internet should not only be maintained at the practice, but also when accessing from home or a public location."

Alviso noted AdvancedMD also requires a few pieces of information, including a personal identification number (PIN), date of birth and last name for logging into the patient application kiosk.

Other features of the suite include customizable patient and consent forms provide multiple workflow options for each practice.

Private practice team members can assign intake forms and consent forms to the patient prior to their arrival at the office so they can be completed ahead of the appointment in the patient portal or in the waiting room with an iPad.

"Portals are used by patients of all ages. For the aging population, a larger font size and simplicity are key features to maintaining patient satisfaction," Alviso noted. "Leveraging hardware such as the iPad for an on-site practice kiosk helps simplify the user interface and improve usability. iOS, the Apple operating system, natively offers both a simple user interface and pleasant user experience. It’s important that Web apps used at home by patients are intuitive and leverage a predictable and familiar experience."

Patient forms can be managed on an iPad with the iOS app or through a traditional desktop browser, and both let the practice’s staff enter patient information, select documents for a patient, and setup an iPad kiosk to be utilized by a patient.

Staff are also able to view appointments by date; search for patients by name; view patient photo and demographic information, and add new and existing patient data to a record.

"PRM solutions are key to allowing self-service healthcare and are a gateway to telemedicine," Alviso said. "The future of AdvancedMD PRM is to improve the ways patients interact with physicians by offering solutions that are easy to manage and improve the overall practice workflow and healthcare experience."