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Business collaboration systems, software and services specialist Avaya announced an array of application development partners driving new capabilities for IP Office, the company’s communications solution for SMBs. These partners are part of Avaya’s DevConnect program, an initiative to promote the creation of a new generation of solutions complementary to unified communications by integrating products, services and technologies with Avaya solutions.
Avaya DevConnect provides a range of developer-oriented resources, including access to application program interfaces, developer tools and technical support. Its membership has grown by over 16 percent in the last year, and there are more than 1,400 Avaya compliance tested solutions, with 30 to 40 new solutions added per month, according to the company. For the small business arena, there are more than 300 tested solutions from DevConnect members across the company’s SMB communications platforms.
AdvaTel has developed InTouch, a second-generation UC application that brings together internal presence and federated presence to all of one’s external contacts via Yahoo, Skype, MSN Lync and Outlook calendar. The solution, which does not require a server, lets users move between voice telephony, instant messaging, SMS and e-mail with one click.
KnoahSoft complements Avaya IP Office’s customer service capabilities using the KnoahSoft Harmony suite, which offers secure call recording, silent monitoring, screen capture of agent sessions, as well as quality management and reporting capabilities based on search parameters. By bringing these capabilities to Avaya IP Office and providing legal compliance support for contact center recording, KnoahSoft is designed to extend customer service to the SMB environment.
In addition, Computer Instruments offers e-IVR, which contains the components that allow companies, schools, churches and others to reach out to constituents automatically to remind them of appointments, inform them of school cancellations and alert them of emergencies. These messages may be sent via phone, e-mail or text by integrating with Avaya IP Office. Inbound functions allow callers to find out about homework that is due, renew a prescription or pay their utility bill.
The company enhances Avaya IP Office with self-service applications for weather alerts, hospital lab results or last-minute searches for substitute teachers. In education, an absentee application lets teachers use a phone to mark students present, and if someone is absent, a message goes to parents via e-mail, phone or text message.
Optimum Voice SIP Trunking from Cablevision’s Optimum Business delivers a voice service to small businesses through a converged voice and data network that can scale as needed for up to 100 employees. Resource Software International provides call accounting software Shadow CMS Enterprise-which performs telecom billing functions and interfaces with a hotel’s Property Management System. The company interoperates with Avaya IP Office, providing a scalable UC management solution that lets administrators forecast, monitor and allocate communications management expenses.