Close
  • Latest News
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
Read Down
Sign in
Close
Welcome!Log into your account
Forgot your password?
Read Down
Password recovery
Recover your password
Close
Search
Logo
Logo
  • Latest News
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
More
    Home Latest News
    • Small Business

    Toshiba Clarify Call Recording Helps Ensure Quality, Compliance

    By
    Nathan Eddy
    -
    August 2, 2016
    Share
    Facebook
    Twitter
    Linkedin
      toshiba and calling

      The telecommunication systems division of Toshiba America Information Systems has unveiled Clarify Call Recording for use with Toshiba’s unified communications platforms IPedge and Strata CIX with IPedge App Server.

      Clarify is a call recording solution that helps ensure call quality and compliance in a variety of businesses, including contact centers or sales desks concerned with customer relations, according to the company.

      The platform also could have applications in financial, medical, emergency or other service companies that must comply with legal regulations, the company noted.

      Clarify offers a variety of features that let users securely record, archive, search, play and share telephone calls, including support for agents and agent groups in a contact center environment through tight integration with Toshiba IPedge systems and Strata CIX systems that have an IPedge Application Server.

      “Today’s workers are more mobile than ever, with an increasing number working remotely from home offices and/or on the road,” David Ansehl, director of sales for Toshiba’s telecommunication systems division, told eWEEK. “Smartphones and tablets have become a common and convenient means of staying in touch with colleagues and customers, especially while out of the office. With mobile device use on the rise, it’s essential that call recording be easily accessible from these mobile devices.”

      A business can continue to monitor the level of customer service and also make sure all calls, including those made and received on a smartphone, for example, are meeting regulatory guidelines, he said.

      In addition to trunk and station-side recording, remote users and agents can start, stop and forward recordings through the company’s UCedge client software 2.6, which runs on iOS and Android mobile devices as well as Windows PCs and Mac computers.

      Encrypted recordings along with enhanced security measures help ensure compliance with industry regulatory requirements, including the Health Insurance Portability and Accountability Act (HIPAA) and Payment Card Industry Data Security Standards (PCI DSS).

      A software development kit (SDK) allows system integrators to tie in external databases or popular customer relationship management (CRM) programs and develop customized applications, according to the company.

      The platform’s web-based Graphical User Interface (GUI) provides a tool for system configuration and automatic imports of agent and extension information. For example, users can configure Clarify to record (or not record) particular calls based on agent, extension, caller ID or other criteria from a drop-down menu.

      In addition, the dashboard displays a list of ongoing calls being recorded, allowing users to select a call to start monitoring.

      “User-friendliness is vital to the platform,” Ansehl said. “Clarify’s easy-to-use, web-based interface helps ensure that users actually utilize the call recording solution—and utilize it correctly. This is essential since most people using Clarify do not have a technical background, yet still need relatively technical tools to do their job.”

      Nathan Eddy
      A graduate of Northwestern University's Medill School of Journalism, Nathan was perviously the editor of gaming industry newsletter FierceGameBiz and has written for various consumer and tech publications including Popular Mechanics, Popular Science, CRN, and The Times of London. Currently based in Berlin, he released his first documentary film, The Absent Column, in 2013.

      MOST POPULAR ARTICLES

      Cybersecurity

      Visa’s Michael Jabbara on Cybersecurity and Digital...

      James Maguire - May 17, 2022 0
      I spoke with Michael Jabbara, VP and Global Head of Fraud Services at Visa, about the cybersecurity technology used to ensure the safe transfer...
      Read more
      Android

      Samsung Galaxy XCover Pro: Durability for Tough...

      Chris Preimesberger - December 5, 2020 0
      Have you ever dropped your phone, winced and felt the pain as it hit the sidewalk? Either the screen splintered like a windshield being...
      Read more
      Cloud

      Yotascale CEO Asim Razzaq on Controlling Multicloud...

      James Maguire - May 5, 2022 0
      Asim Razzaq, CEO of Yotascale, provides guidance on understanding—and containing—the complex cost structure of multicloud computing. Among the topics we covered:  As you survey the...
      Read more
      Big Data and Analytics

      GoodData CEO Roman Stanek on Business Intelligence...

      James Maguire - May 4, 2022 0
      I spoke with Roman Stanek, CEO of GoodData, about business intelligence, data as a service, and the frustration that many executives have with data...
      Read more
      IT Management

      Intuit’s Nhung Ho on AI for the...

      James Maguire - May 13, 2022 0
      I spoke with Nhung Ho, Vice President of AI at Intuit, about adoption of AI in the small and medium-sized business market, and how...
      Read more
      Logo

      eWeek has the latest technology news and analysis, buying guides, and product reviews for IT professionals and technology buyers. The site’s focus is on innovative solutions and covering in-depth technical content. eWeek stays on the cutting edge of technology news and IT trends through interviews and expert analysis. Gain insight from top innovators and thought leaders in the fields of IT, business, enterprise software, startups, and more.

      Facebook
      Linkedin
      RSS
      Twitter
      Youtube

      Advertisers

      Advertise with TechnologyAdvice on eWeek and our other IT-focused platforms.

      Advertise with Us

      Menu

      • About eWeek
      • Subscribe to our Newsletter
      • Latest News

      Our Brands

      • Privacy Policy
      • Terms
      • About
      • Contact
      • Advertise
      • Sitemap
      • California – Do Not Sell My Information

      Property of TechnologyAdvice.
      © 2021 TechnologyAdvice. All Rights Reserved

      Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.

      ×