Xerox Acquires Case Management Specialist Consilience Software

Consilience’s Maven Case Management System uses data and process analytics to help government agencies extract more value from their information.

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Print and document solutions specialist Xerox announced its acquisition of Consilience Software, an Austin-based company providing case management and workflow automation software to the public sector.

Consilience’s proprietary Maven Case Management System uses data and process analytics to help government agencies extract more value from their information.

"Reporting is important in terms of two key elements. The first is business analytics and dashboards that lead to more effective performance by government agency staff," Nancy Collins, group president of Xerox State Enterprise Solutions, told eWEEK. "The second is fraud and abuse. All government agencies are interested in prevention of fraud in program operations. Consilience’s Maven tool is designed to detect and avert fraud. For example, geospatial reporting allows Maven to pinpoint patterns of abuse based on the location of events."

The Consilience management team and its 40 employees will remain with the company, with operations continuing in its Austin, Texas, and Waltham, Mass., offices.

The company’s intelligent case management system automates workflows for document- and labor-intensive processes and integrates previously siloed legacy systems for accelerated decision making.

As a Web-based, cloud-capable platform, Maven supports state and local government agencies in 11 U.S. states, seven U.S. cities and two states in Australia.

"Consilience serves parallel markets in state and local government that Xerox does not currently serve. In Maven, Consilience has a proven innovative, scalable solution that helps agencies recognize cost savings while significantly enhancing delivery of service to the public," Collins explained. "The system strengthens Xerox’s suite of offerings for addressing the pent-up demand for modernizing government. The two businesses are complementary, and Consilience dovetails neatly with Xerox’s already robust business process solutions for the public sector."

While continuing to grow Consilience’s presence in the public health, labor and human services domains, Xerox also will offer Maven as an integrated part of its child support and government benefit disbursement services.

Using its data-based insights and decision-support rules, Maven can automate an entire case lifecycle, from initiation through reporting, thanks to its data collection, assessment, routing and reporting capabilities.

Maven’s ease of configuration also allows government agencies to more quickly adapt to legislative, policy or other changes.

Earlier this year Xerox, which has long wanted to be known as a technology company rather than simply an office copier maker, expanded its legal services division by acquiring New York City-based e-discovery specialist Smart Data.

"Data analytics is on everyone’s’ agenda today. Government is choked by data and hungry for information. Virtually every agency is seeking some method to extract meaningful information from the mountains of data that have been collected and stored," Collins said. "With the right analytics tools, agency staff can better prioritize work and perform the most important or best actions first."