CRM: Heads Up

  • Domestic privacy legislation could significantly affect collection, use and enterprise partner sharing of customer transaction data (
  • Non-U.S. privacy legislation will affect international operations (
  • High volumes of data and real-time availability demands will place pressure on all elements of IT in-frastructure, notably data backup (,3658,s=702&a=25480,00.asp)

Upcoming conferences include:

  • Business Intelligence CRM 2002 Conference: London, May (
  • DCI CRM Conference and Exposition: Boston, June; New York, August; Los Angeles, October (