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    Avaya’s Karen Hardy on AI, Cloud, and Customer Experience

    Avaya’s Global VP of Products discusses how the company is modernizing its platform to meet new customer demands.

    Written by

    Zeus Kerravala
    Published August 9, 2022
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      eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More.

      In my latest ZKast, I sat down with Karen Hardy, Global VP of Product Management at Avaya, to discuss how the transition to hybrid work is shaping the vendor’s product strategy.

      Zeus Kerravala
      Zeus Kerravala
      https://zkresearch.com/
      Zeus Kerravala is an eWEEK regular contributor and the founder and principal analyst with ZK Research. He spent 10 years at Yankee Group and prior to that held a number of corporate IT positions. Kerravala is considered one of the top 10 IT analysts in the world by Apollo Research, which evaluated 3,960 technology analysts and their individual press coverage metrics.

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