In my latest ZKast video, I interviewed Paul Dryden, vice president of business and development at Bandwidth, to discuss the partnership with Genesys and why enterprise contact centers are shifting to the cloud.
Bring Your Own Carrier Solves Cloud Contact Center Migration Pain
Genesys and Bandwidth have partnered to announce a global bring-your-own-carrier (BYOC) solution to help accelerate the enterprise contact center move to the cloud.