Reduced SLA Penalties

By Carl Eberling  |  Posted 2010-10-19 Print this article Print

Reduced SLA penalties

This direct benefit would be derived from an application management tool that detects problems before they impact the performance SLA. A solution that also reduces problem mean time to resolution (MTTR), speeding up the resolution of a performance degradation or outage, also can contribute to reduced or eliminated SLA-compliance penalties.

Improved conversion rate

This indirect benefit can result when an application management solution provides data that helps the IT organization understand the performance or navigation changes necessary to reduce the number of abandoned transactions.

Carl Eberling is Vice President and General Manager of the Virtualization and Monitoring Business Unit at Quest Software. Carl is an IT industry veteran. Most recently, he was senior vice president of IT at Kaiser Permanente. Prior to that, Carl held senior-level IT management positions at Verizon Wireless, Pacific Bell, Cellular One and AirTouch Communications. Carl holds a Bachelor's degree from San Francisco State University and completed his graduate studies at University of California, Berkeley, and Golden Gate University. He also served in the United States Marine Corps. He can be reached at

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