Instant messaging also contributed to growing Internet traffic in 2002, with enterprise IT adopters cautiously accommodating its popularity with the users they support. "There arent the things in IM that weve built into corporate enterprise e-mail," said eWeek Corporate Partner Frank Calabrese, manager of PC strategy and services at Bose Corp., in Framingham, Mass. With e-mail, Calabrese said, "you get a message, you know its me; you send a message, and you know you sent it to me. IM has no audit logs, no message logs, no encryption. There are pieces missing that make it unacceptable as an enterprise product." We expect to see IM solutions in 2003, from providers such as Microsoft and America Online Inc., that directly address the concerns of Calabrese and other corporate users. In general, however, enterprise ITs demand for security and ease of managementrather than bells and whistlesis the post-Sept. 11 legacy that significantly shaped IT adoption during 2002 and will continue to influence IT spending even when budgets regain their vigor.
Technology Editor Peter Coffee can be reached at email@example.com.