Enterprise IM

By Peter Coffee  |  Posted 2002-12-23 Print this article Print

Instant messaging also contributed to growing Internet traffic in 2002, with enterprise IT adopters cautiously accommodating its popularity with the users they support. "There arent the things in IM that weve built into corporate enterprise e-mail," said eWeek Corporate Partner Frank Calabrese, manager of PC strategy and services at Bose Corp., in Framingham, Mass. With e-mail, Calabrese said, "you get a message, you know its me; you send a message, and you know you sent it to me. IM has no audit logs, no message logs, no encryption. There are pieces missing that make it unacceptable as an enterprise product."

We expect to see IM solutions in 2003, from providers such as Microsoft and America Online Inc., that directly address the concerns of Calabrese and other corporate users. In general, however, enterprise ITs demand for security and ease of management—rather than bells and whistles—is the post-Sept. 11 legacy that significantly shaped IT adoption during 2002 and will continue to influence IT spending even when budgets regain their vigor.

Technology Editor Peter Coffee can be reached at peter_coffee@ziffdavis.com.

Peter Coffee is Director of Platform Research at salesforce.com, where he serves as a liaison with the developer community to define the opportunity and clarify developersÔÇÖ technical requirements on the companyÔÇÖs evolving Apex Platform. Peter previously spent 18 years with eWEEK (formerly PC Week), the national news magazine of enterprise technology practice, where he reviewed software development tools and methods and wrote regular columns on emerging technologies and professional community issues.Before he began writing full-time in 1989, Peter spent eleven years in technical and management positions at Exxon and The Aerospace Corporation, including management of the latter companyÔÇÖs first desktop computing planning team and applied research in applications of artificial intelligence techniques. He holds an engineering degree from MIT and an MBA from Pepperdine University, he has held teaching appointments in computer science, business analytics and information systems management at Pepperdine, UCLA, and Chapman College.

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