How to Increase Employee Productivity by Using Mobile UC

By Gregory Ireland  |  Posted 2008-12-09 Print this article Print

The need to increase employee productivity and lower mobile communications' costs are major factors driving enterprises to reevaluate their mobile unified communications strategy. This is especially important given the current economic climate. Knowledge Center contributor Gregory Ireland explains how choosing the right mobile unified communications solution can increase productivity in your organization.

By leveraging mobile unified communications (mobile UC) to mobilize workers' desk phones, enterprises can ensure that their employees are continuously reachable, regardless of their location. This means they are more available for customers and colleagues, and they can answer questions or provide information as quickly as possible. Mobile UC also ensures that enterprises reduce their dependency on the expensive cellular network, relying more on Wi-Fi for placing calls. This can mean major cost savings each month.

These business requirements apply to state court systems as well. The state court system of New Mexico, for example, is similar to any commercial business. It has a major requirement to improve its system for providing value to its customers-in this case, the taxpayers.

From presiding judges to probation officers, employees of the court system move about constantly. Whether they are in the field moving between four courthouse locations, or simply roaming among rooms within a single courthouse, the staff is constantly on the move. There is a genuine need to mobilize as many employees as possible, while at the least possible cost.

Mobile UC solution increases employee productivity

For us at the Thirteenth Judicial District Court in Albuquerque, NM, the solution for mobilizing more employees at the lowest cost came in the form of a mobile UC solution from DiVitas Networks. But, to arrive at this conclusion, we first had to investigate what would work-and what would not. We also had to decide which groups of highly-mobile staff would use the new solution. Here are two things we learned during this process:

1. The first thing we found out early on was that throwing more basic cell phones at the problem was not the solution. In our case, within the Thirteenth Judicial District Court, we have four separate court locations. Every time we need to have a meeting in one location, the probability is high that the majority of attendees are going to be elsewhere, on-site at some other court. We knew that staying connected by voice and text (that is, IM and e-mail) was paramount to keeping this busy court system working efficiently. But, buying more basic cell phones was too expensive. And it wasn't going to yield the desired increase in employee availability and productivity.

2. The second thing we learned was that seamless roaming, combined with UC applications (IM, Presence, e-mail, voice, etc.), addressed our need for continuous availability at the least possible cost. We found that the mobile UC capabilities in the solution we chose combined to create a solution that dramatically increased our staff productivity while reducing our costs. After investigating the cost and benefits of the solution, we realized that we would save money and realize our ROI very quickly.

Gregory Ireland is the Executive Officer of the Thirteenth Judicial District Court in Los Lunas (Albuquerque), New Mexico. Gregory has been an executive officer of general and appellate jurisdiction courts in both urban and rural areas since 1984. He has been recognized to speak nationwide, and has often coached court organizations in subjects such as caseflow management, electronic document filing and best practices for litigants who represent themselves in court proceedings. Gregory's courts have won two national Justice Achievement Awards from the National Association of Court Management. He has been influential in helping courts to adopt technology standards such as "Courtroom 21." Numerous articles concerning the use of advanced technology in the courts Gregory supervises have appeared in a wide variety of publications. Gregory holds two Masters Degrees in Administration from the University of Denver, College of Law. He can be reached at

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