AskJeeves Has New Answers

By Jeffrey Burt  |  Posted 2001-02-19

AskJeeves Inc. has announced the general availability of Answers 5.0, its natural language customer service tool.

The new version features a Standard edition, which allows customers to navigate Web sites through natural language questions and answers and provides customer analysis and tracking tools. The Enterprise edition of the Emeryville, Calif., companys product adds full enterprise database integration capabilities, plus personalization and targeting.

Answers 5.0s natural language technology combines sentence parsing, statistical grammar technology and the input of human editors. The patented popularity technology aggregates and organizes online content by tracking the products, services and information people seek, the amount of time they spend at various content pages, and how frequently they return. It then employs proprietary algorithms that dynamically rank the answers users select.

Answers 5.0 is available now. Pricing for the Standard edition begins at $120,000. Enterprise edition pricing begins at $200,000.

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