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Coradiant Inc. sought to raise the bar on Web performance management in the latest release of its OutSight performance management technology.
The Boston-based firm next week will introduce a series of enhancements made to its software-as-a-service technology for tracking and tweaking the performance of Web sites.
Coradiant, which competes most directly with Mercury Interactive Inc., added the ability to collaborate among members of the customers own IT staff and between Coradiant technicians and customers. Customers can share incidents and views with Coradiant engineers in its performance management center.
Company spokesman Eric Packman said “Customers understand the applications they wrote, and we understand application performance and what normal looks like. When we see abnormal patterns in someones data, we wont know why. So we have to work with the customer to provide information about scale changes, capacity and speed issues. So we can say, this has suddenly changed, did you know about it. Or please tell us why this changed because it can severely affect users.”
Much of that interaction is facilitated through Coradiants opening up access to the OutSight Dashboard capability. Dashboards can be customized to present data most relevant to individual roles or responsibilities. “You can instantly see eveything about the whole net from the CEOs point of view or from the guy who wrote the applications point of view or from the VP of engineerings point of view.” Said Packman. You can click on a button and say, hey, look at this particular view. You can tell someone, look at this and tell me what you think. You both can work from the same live data,” he described.
Dashboards can be customized to provide views that summarize application performance, system errors, business metrics and user satisfaction. The views can be shared, edited and published across the OutSight Performance Network.
The latest release of the software, sold on a monthly subscription basis as part of a managed service, is also faster. Overall it is about twice as fast as the previous version although users working with a slow modem connection will see a performance boost of about four or five times, Packman said.
The OutSight offering uses a small probe installed at the customers facility that can be programmed to gather specific performance metrics. The probe sends relevant data back to Coradiants network operations center, where NOC engineers monitor the availability of a customers Web site. When outages occur, Coradiant engineers call specific individuals at the customers IT organization to notify them of the outage. Performance management engineers also monitor the customers Web site traffic for abnormalities.
OutSight version 1.7 is available now.