Dennis Callaghan

Amdocs Ltd., which entered the CRM (customer relationship management) space last year when it bought the Clarify software from Nortel Networks Ltd., Wednesday announced the acquisition of defunct marketing software developer Xchange Applications Inc. The deal was valued at approximately $5 million. Xchange closed its doors last month, and its intellectual property was put up […]

Citrix Systems Inc. on Tuesday announced that it is building its MetaFrame presentation server out into a portal application suite. The Fort Lauderdale, Fla.-based company is combining its flagship MetaFrame XP product along with its NFuse Elite portal product into the Citrix MetaFrame Access Suite. As part of the announcement Citrix is renaming NFuse Elite […]

IBM has rebranded its content management software under the DB2 name as it looks to use its database, along with emerging XML standards, to merge relational data and unstructured content more easily. At an event here last week, IBM released Version 8.2 of Content Manager, now known as DB2 Content Manager, featuring faster search and […]

Microsoft Corp. earlier this month debuted the long-awaited beta of its real-time communications server along with a strategy designed to make it an emerging standard for embedding instant messaging and presence detection in other applications. The software, code-named Greenwich, is being positioned as a counterweight to the Sametime IM and presence server from IBMs Lotus […]

Cognos Inc. is expected to announce this week a new corporate performance management solution that incorporates technology the company acquired when it bought Adaytum Inc. in December. Cognos, based in Ottawa, Ontario, is combining Adaytums planning, budgeting and forecasting applications with its own applications for financial analytics, scorecarding and enterprise reporting. The enterprise planning solution […]

Informatica Corp. on Monday announced Version 4 of PowerAnalyzer, a release highlighted by usability enhancements designed to make the business intelligence platform more accessible to a wider range of users. PowerAnalyzer 4 makes use of what Informatica calls a “persona-driven” design, so that features and functions are tailored to core groups of users needs without […]

Adobe Systems Inc. enjoyed increased revenues and profits in its fiscal first quarter ended Feb. 28, exceeding previous targets for both. The San Jose, Calif.-based developer of content and network publishing software saw revenues climb to $296.9 million in the quarter, up from $267.9 million in the first quarter a year ago. All but $6.1 […]

Somers, N.Y.—IBM on Tuesday announced upgrades to its Content Manager and Records Manager products while extending the DB2 brand across those products and its entire information management software portfolio. The new version of Content Manager, now officially known as DB2 Content Manager 8.2, includes support for LAN caching and replication, which is designed to make […]

Salesforce.com Inc. is readying hosted back-office application services, but the company is scaling back earlier plans to roll out a complete spectrum of back-office software. The hosted customer relationship management software provider has long planned to offer hosted back-office applications. Salesforce.com Billing Edition is the first phase of that strategy and features hosted applications for […]

An update of Recommind Inc.s MindServer knowledge management tool provides enhanced information categorization and retrieval capabilities. MindServer 2.1, which was released late last month, categorizes unstructured data contained in documents such as presentations, e-mail, Web pages, news feeds and contracts by automatically identifying concepts that describe a document, regardless of the language or subject, said […]

Siebel Systems Inc. and Concerto Software Inc. on Monday announced a joint offering that combines Siebels call center management and Concertos customer interaction management software. The new offering, known as Contact Center FastStart, will be jointly marketed by the two companies. It includes Siebel 7 Call Center and Concerto EnsemblePro plus integration and implementation services. […]

Iteration Software, a new company headed by Sagent Technology Inc. founder Ken Gardner, will later this month announce its Real-time Reporting Suite product. The new business intelligence application is designed to deliver real-time alerts from transaction data, with no underlying querying or data warehouse building required. Data is captured directly from the enterprise transaction stream, […]