Dennis Callaghan

Vignette Corp. has embraced a Web services delivery model for its flagship content management suite, Vignette V6, the company announced today. The technology enhancement allows any content management process in V6 to be delivered as a Web service, company officials said. Designed to share application function across networks, the Web services support in V6 includes […]

Documentum Inc. this week will release its first digital media content management software applications since it acquired the technology from The Bulldog Group Inc. in December. The centerpiece is Documentum Media Services, which extends Documentums flagship 4i enterprise content management platform to support digital media, such as photographs and other graphic images, video, and audio. […]

Dropped IM connections, loss of VOIP capabilities, spotty delivery of .Net Alerts—all are problems users are having with Microsoft Corp.s Windows Messenger real-time communications platform. Many users are pointing the finger of blame at Microsofts .Net application delivery framework. Windows Messenger supports instant messaging, video and audio conferencing, and PC telephony. Like many other Microsoft […]

With the announcement of its CRM suite last week, Microsoft Corp. faces familiar hurdles—skeptical users, strong competition and a tight development timetable. Seeing the daunting task the Redmond, Wash., company faces, potential customers and competitors said they dont expect Microsoft to meet what many believe is the unrealistic goal of delivering the customer relationship management […]

Blue Martini Software Inc. is hoping to apply lessons learned from online retail to the offline world with its new product announced on Monday. Blue Martini Retail extends retail personalization and customer service technology beyond the Web channel to point-of-sale and signature-capture devices at the checkout counters of retail stores, as well as self-service kiosks […]

CSG Systems International Inc. has acquired Lucent Technologies billing and customer care division also known as Kenan Systems Corp., the company announced Friday. The deal, valued at $260 million, adds wireline and wireless telecommunications billing and customer care software and related services to CSGs portfolio of similar software for other segments of the communications industry, […]

Microsoft Corp. will deliver by the end of this year a customer relationship management software suite to be known as Microsoft CRM. The software suite will be the first business applications built on Microsofts .Net framework, according to company officials. It will be accessible from both Web and Microsoft Outlook clients and be targeted towards […]

Placeware Inc. and eRoom Technology Inc. are enhancing their respective online collaboration software platforms, addressing some familiar enterprise computing concerns—security, business process automation and application integration. PlaceWare next week will announce a new secure architecture known as iVault for its communications and collaboration platform. eRoom is adding support for cross-enterprise business processes, integration with other […]

Wheelhouse Corp. will join the wave of customer relationship management service providers switching to licensed software with the release next month of an application called CRM Director that integrates data from disparate CRM systems. Wheelhouse CRM Director enables organizations to create and manage standardized, reusable business definitions mapped to the different system schemas the organization […]

SPSS Inc. made a move to expand its analytics offerings to text mining with the $2.5 million acquisition Friday of LexiQuest Inc. LexiQuest develops linguistics-based text mining and information management software. Chicago-based SPSS previously had focused on predictive analysis of structured or numerical data. It now will be able to move into unstructured data analysis. […]

Microsoft Corp. has signed a licensing agreement that could add Imlogic Inc.s instant messaging archiving technology into future versions of its Windows Messenger real-time communications platform, IMlogic announced Monday. IMlogics IMLog 2000 software allows companies to archive incoming and outgoing IM traffic, search and retrieve those records and run reports on IM traffic. Though Microsoft […]

Dropped instant messaging connections, loss of voice-over IP capabilities, spotty delivery of .Net Alerts services—all are problems users are having with Microsoft Corp.s Windows Messenger real-time communications platform. Many users are pointing a finger of blame at the companys .Net application delivery framework. Windows Messenger supports instant messaging, video and audio conferencing, and PC telephony. […]