eWEEK Editorial Board

Using Data and Tech to Boost Your Customer Service Center: 5 Tips

Customer satisfaction is the umbrella metric of any contact center. Our industry thrives on happy customers and top-notch experiences. Delivering on that overarching goal has always been easier said than...

Rebooting the Health Care Industry

Whether its getting a referral to the right specialist, coping with volumes of productivity-draining paperwork or providing care for the unconscionable number of Americas uninsured, most Americans would agree...

Its Time for Open Storage Standards

Whether in networking, operating systems or document interchange—you name it—open standards have advanced the development of technologies wherever they have appeared. By lowering barriers to entry and reducing buyers...

Internet Transparency Needed

Since the beginning of this year, weve heard plenty of Internet companies defend their actions in China, coming up with excuses for giving in to Chinese government restrictions on...

U.S. Out of the Running in Net Race

With the Winter Olympics under way, Americans will be treated, as usual, to the spectacle of certain small countries that excel in certain sports beating the pants off everyone...

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I spoke with Chet Kapoor, CEO of DataStax, about how today’s data-driven culture is affecting enterprise change, including how data will turn knowledge workers...

Liveops Taps CDW to Modernize Services

Arizona-based Liveops is a contact center-as-a-service (CCaaS) provider that provides agent services for several industries, including insurance, retail and health services. The company was...

Palo Alto Networks Shifts Zero Trust To Application Layer

Palo Alto Networks has announced what it calls Zero Trust Network Access (ZTNA) 2.0, which shifts the focus of ZTNA from the network to...

Airiam’s Art Ocain on Preventing Fraud in the SME Market

I spoke with Art Ocain, VP of Cybersecurity and Incident Response at Airiam, about why small and mid-size enterprises are more prone to cyberattack...

Lenovo Expands SSG Offerings with PCCW Solutions Acquisition

Strategic relationships are commonplace in the tech industry and typically enable the vendors involved to better serve shared customers and markets. But a few...