eWEEK Editorial Board

Using Data and Tech to Boost Your Customer Service Center: 5 Tips

Customer satisfaction is the umbrella metric of any contact center. Our industry thrives on happy customers and top-notch experiences. Delivering on that overarching goal has always been easier said than...

Rebooting the Health Care Industry

Whether its getting a referral to the right specialist, coping with volumes of productivity-draining paperwork or providing care for the unconscionable number of Americas uninsured, most Americans would agree...

Its Time for Open Storage Standards

Whether in networking, operating systems or document interchange—you name it—open standards have advanced the development of technologies wherever they have appeared. By lowering barriers to entry and reducing buyers...

Internet Transparency Needed

Since the beginning of this year, weve heard plenty of Internet companies defend their actions in China, coming up with excuses for giving in to Chinese government restrictions on...

U.S. Out of the Running in Net Race

With the Winter Olympics under way, Americans will be treated, as usual, to the spectacle of certain small countries that excel in certain sports beating the pants off everyone...

Latest Posts

How AI Will Change and Not Change Your Business

Artificial intelligence (AI) is transforming the way businesses operate. Learn how AI will change and not change your business.

eWEEK TweetChat, October 17: the Future of Cloud Computing

On Tuesday, October 17 at 11 AM PT, @eWEEKNews will host its monthly #eWEEKChat. The topic will be the future of cloud computing, and...

10 AIOps Best Practices

AIOps implementation best practices can help you maximize the value of your AIOps platform. Learn how to get the most out of your AIOps implementation.

Komprise President Krishna Subramanian on Generative AI and Unstructured Data

I spoke with Krishna Subramanian, President of Komprise, about new findings from a survey of IT professionals about unstructured data management; the survey responses provide...

How Cisco is Addressing the Widening Skills Gap

Cisco takes a multifaceted approach to helping IT pros learn skills relevant to an increasingly digital world