John S. McCright

Farm it out or grow your own? Its the eternal question, the answer to which has gotten a little harder to figure out in the customer relationship management space as of late. Two companies that have offered hosted CRM solutions are transitioning away from that business. eConvergent, which built a reputation by hosting packages of […]

Peer-to-peer software bellwether Groove Networks Inc. has brought in a couple of seasoned IT industry executives to bolster the business side of its operations. The Beverly, Mass., company today announced that Chuck Teubner is joining the company as president and chief operating officer. He will manage the day-to-day operations of the 240-person company and report […]

If you are looking to zoom down the highway with a load of really cool telematic gizmos in your car there are plenty to hook into. But if you want to connect your companys services or sell your companys products via telecommunications-enabled computers in automobiles, get ready for a long ride. It appears that the […]

NEW YORK–When Paul Gudonis talks about the bursting of the Internet bubble, he knows what he is talking about. As chairman and CEO of network services and hosting provider Genuity Inc., Gudonis had a front-row seat in the dot-com boom and the dot-com bust. His company (which in a previous incarnation as BBN created ARPANET, […]

Elite Information Systems Inc. and Plumtree Software Inc. are each readying platforms for the legal world that combine portal and document management technologies. Document management has long been a key IT tool for law firms, which typically produce mountains of documents. But even with document management software, giving broad access to those documents on a […]

ScanSoft Inc. thinks it can make a success with speech recognition where Lernout & Hauspie Speech Products N.V. could not. ScanSoft, which has developed digital imaging software, last week bought most of the remaining technology business of L&H, which is going through bankruptcy. For a stock and cash package valued at $39.5 million, ScanSoft, of […]

Tackling storage A new blade server from First Internet Appliance Inc., better known as FIA Storage Systems, is designed for use in network-attached storage devices. Vertical markets targeted The FIA Naked Mini server, introduced this month, is being targeted for resellers and systems integrators in vertical markets such as government, education, financial services, telecommunications and […]

Agilent Technologies Inc. plans to roll out a handheld network analyzer early next month that will bring network performance monitoring, if not to the masses, then at least to a broader slice of IT support staff. The FrameScope 350 handheld network analyzer lets support staff, network installers and service providers verify the performance of key […]

Covia Technologies Inc., Closedloop Systems Inc. and UpShot Corp. are making partnerships or software enhancements related to their respective CRM offerings aimed at giving companies a better handle on managing customer interactions. The goal of these moves is to make it easier for sales representatives and their managers using the customer relationship management software and […]

Altiris Inc. earlier this month at Comdex in Las Vegas introduced an upgrade of its Client Management Suite that provides full desktop life cycle management. Altiris Client Management Suite Version 5.5 is the first full integration of the Lindon, Utah, companys desktop deployment technology with inventory capabilities acquired with Computing Edge last year and the […]

iWay Software, which makes prebuilt integration products, this month rolled out more than 140 adapters for Microsoft Corp.s BizTalk Server 2000. The new products, which extend Microsofts already large library of BizTalk adapters, will allow customers to deploy BizTalk in conjunction with applications from such companies as Siebel Systems Inc., Oracle Corp., PeopleSoft Inc., SAP […]

NEWTOWN SQUARE, Pa.–SAP AG is looking to open up its R/3 enterprise software suite with tools designed to let developers integrate SAP-defined business processes with those of third-party applications. For starters, the company is planning to release a new version of its Application Development Workbench by the end of next year that will enable corporate […]