Karen Shockley

Karen Shockley has an extensive IT background that includes all phases of the systems engineering lifecycle. Currently Director of Amtrak's Enterprise Data Centers, she is responsible for the 24x7 operation of over 1,000 mid-range servers and mainframes. Karen began her career in the Air Force, learning structured programming methodologies and concentrating on Quality Assurance. After nine years in the Air Force, she moved to SAIC, where she led an integration effort for a Corporate Executive Information System. Karen led Tiger Team efforts at Amtrak, was the Mainframe liaison to IBM, managed the operational effort for an SAP implementation, and has achieved her Project Management Professional, INCOSE certification and ITIL Foundation certification. Karen has a degree in Physics from Miami University of Ohio, and a Master of Science in Computers from the University of Oklahoma. She has published articles on Data Warehousing, Meta Data and Customer Relationship Management. She can be reached at [email protected]

How We Manage Amtrak’s Challenging Infrastructure

/images/stories/70x50/bug_knowledgecenter_70x70_(2).jpg Amtrak has always been a combination of the new and the old. Formed by combining nine remaining passenger railroads, Amtrak brings with it decades of railroad lore. Although formed...

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