Lisa Everitt

AT&T Wireless

AT&T Wireless hopes that partnering with NTT DoCoMo will help it vault over competitors in the next hot mobile arena: the wireless Web.The mergers that created Verizon Wireless and...

Drilling Down

Only about 20 percent of companies actually use the data they collect from online interactions to improve how they serve their customers."Most companies are missing the opportunity," says Dave...

Forecast Stormy

Customer service is like the weather: everybody likes to talk about it, but nobody seems to be able to do anything about it.Despite innovations in customer care and electronic...

Just Put It on the Bill

Two billing service providers have staked out turf on opposite coasts and opposite ends of the customer continuum.San Jose-based eBillit focuses on the smallest customers: households without credit cards,...

Faster Ways to Do Work

These are the things they carried away: The e-mail log-in. The door card. The voice-mail passwords. The cell phone, Palm and laptop. Stuff from their last employer that somehow...

Latest Posts

Battery Ventures’ Brandon Gleklen on How Generative AI Affects Tech Investment

I spoke with Brandon Gleklen, Principal at Battery Ventures, about how the rise of generative AI changes the kinds of business models he seeks...

GPT4 vs. Elmar

GPT4 and ELMAR are both artificial intelligence tools that help companies perform a number of important tasks. But which one is best for your...

3 Ways CIOs Play Both Tech Offense and Defense

In today’s uncertain economic environment, business leaders are looking to CIOs to accelerate key priorities while hitting aggressive financial targets. This often means charging...

100+ Top Artificial Intelligence (AI) Companies 2023

Artificial intelligence companies are riding a hyper-accelerated growth curve. The stunning debut of ChatGPT in November 2022 was the crack of a starting gun...

AMD’s Lynn Comp on Trends in Cloud Computing

I spoke with Lynn Comp, CVP of Server Product and Technology Marketing at AMD, about the present and future of cloud computing, from energy...