Lisa Everitt

AT&T Wireless

AT&T Wireless hopes that partnering with NTT DoCoMo will help it vault over competitors in the next hot mobile arena: the wireless Web.The mergers that created Verizon Wireless and...

Drilling Down

Only about 20 percent of companies actually use the data they collect from online interactions to improve how they serve their customers."Most companies are missing the opportunity," says Dave...

Forecast Stormy

Customer service is like the weather: everybody likes to talk about it, but nobody seems to be able to do anything about it.Despite innovations in customer care and electronic...

Just Put It on the Bill

Two billing service providers have staked out turf on opposite coasts and opposite ends of the customer continuum.San Jose-based eBillit focuses on the smallest customers: households without credit cards,...

Faster Ways to Do Work

These are the things they carried away: The e-mail log-in. The door card. The voice-mail passwords. The cell phone, Palm and laptop. Stuff from their last employer that somehow...

Latest Posts

Arista Brings Cognitive Campus to the Mid-Market

When you think of Arista Networks, mid-market is not what comes to mind. Yet the provider of software-driven cloud networking solutions for enterprise environments...

Dell Adds APEX Value and Variety to Channel Partners’ Options

As vendors and end users continue to move to subscription computing services, it is important to understand how this transition will impact third parties,...

New Relic’s Peter Pezaris on Full-Stack Observability

I spoke with Peter Pezaris, SVP, Strategy and User Experience at New Relic, about a new report that reveals companies’ experience with observability. Among the...

Data Sharing Made Easy: The New Era of Data Monetization

As enterprises embrace accelerated digital transformation, new ways of sharing data across organizations without compromising privacy have emerged. As enterprises continue to embrace accelerated technology...

Top Natural Language Processing Companies 2022

As more and more companies adopt artificial intelligence (AI) in a variety of sectors, these AI are inevitably put in positions where they have...