Lisa Everitt

AT&T Wireless

AT&T Wireless hopes that partnering with NTT DoCoMo will help it vault over competitors in the next hot mobile arena: the wireless Web.The mergers that created Verizon Wireless and...

Drilling Down

Only about 20 percent of companies actually use the data they collect from online interactions to improve how they serve their customers."Most companies are missing the opportunity," says Dave...

Forecast Stormy

Customer service is like the weather: everybody likes to talk about it, but nobody seems to be able to do anything about it.Despite innovations in customer care and electronic...

Just Put It on the Bill

Two billing service providers have staked out turf on opposite coasts and opposite ends of the customer continuum.San Jose-based eBillit focuses on the smallest customers: households without credit cards,...

Faster Ways to Do Work

These are the things they carried away: The e-mail log-in. The door card. The voice-mail passwords. The cell phone, Palm and laptop. Stuff from their last employer that somehow...

Latest Posts

What is Retrieval Augmented Generation? How it Works & Use Cases

Retrieval-augmented generation, or RAG, is a technique for enhancing the output of large language models by incorporating information from external knowledge bases or sources. By...

Ultimate Guide to AI Deepfake Technology

A deepfake is a type of synthetic media where the likeness of someone in an existing image or video is replaced with someone else’s...

AI Model Optimization: 6 Key Techniques

Empower your AI with optimization. Discover 6 strategies to enhance efficiency through AI model optimization.

Top 75 Generative AI Startups Innovating In 2024

Generative AI startups have emerged as the newest and most formidable players in the tech world, using natural language processing, machine learning, and other...

Cisco’s Splunk Acquisition: A Data-First AI Company Transformation

Cisco looks to leverage Splunk to be a world-class data company