Lisa Everitt

AT&T Wireless

AT&T Wireless hopes that partnering with NTT DoCoMo will help it vault over competitors in the next hot mobile arena: the wireless Web.The mergers that created Verizon Wireless and...

Drilling Down

Only about 20 percent of companies actually use the data they collect from online interactions to improve how they serve their customers."Most companies are missing the opportunity," says Dave...

Forecast Stormy

Customer service is like the weather: everybody likes to talk about it, but nobody seems to be able to do anything about it.Despite innovations in customer care and electronic...

Just Put It on the Bill

Two billing service providers have staked out turf on opposite coasts and opposite ends of the customer continuum.San Jose-based eBillit focuses on the smallest customers: households without credit cards,...

Faster Ways to Do Work

These are the things they carried away: The e-mail log-in. The door card. The voice-mail passwords. The cell phone, Palm and laptop. Stuff from their last employer that somehow...

Latest Posts

Top Cloud Service Providers & Companies

Cloud computing providers play a foundational role for businesses. Virtually every enterprise uses cloud computing in some manner, whether it’s to deliver key infrastructure...

The Role of Data Governance in Effective Data Management

I spoke with four industry experts about the growing challenges in data governance, spotlighting which issues need to be resolved for better data management. The...

Edge Data Fabric: What It Is, Why It Matters

To generate richer and more timely insights, enterprises are using increasing amounts of data. Expect that trend to continue. An IDC model projects that...

How to Encourage a New Generation of Leaders in the Remote Workplace

Companies are starting to finalize their long-term work plans, with many choosing to stay remote for the foreseeable future. The flexible, remote work option will...

F5 Acquires Threat Stack, Continuing Its Transition to a Security Company

F5 has announced an agreement to acquire Boston-based Threat Stack for $68M. The purchase of Threat Stack is F5’s fourth acquisition in the past...