Lisa Everitt

AT&T Wireless

AT&T Wireless hopes that partnering with NTT DoCoMo will help it vault over competitors in the next hot mobile arena: the wireless Web.The mergers that created Verizon Wireless and...

Drilling Down

Only about 20 percent of companies actually use the data they collect from online interactions to improve how they serve their customers."Most companies are missing the opportunity," says Dave...

Forecast Stormy

Customer service is like the weather: everybody likes to talk about it, but nobody seems to be able to do anything about it.Despite innovations in customer care and electronic...

Just Put It on the Bill

Two billing service providers have staked out turf on opposite coasts and opposite ends of the customer continuum.San Jose-based eBillit focuses on the smallest customers: households without credit cards,...

Faster Ways to Do Work

These are the things they carried away: The e-mail log-in. The door card. The voice-mail passwords. The cell phone, Palm and laptop. Stuff from their last employer that somehow...

Latest Posts

Data Visualization in Marketing: 5 Key Steps

Modern marketers are presented with a vast amount of data that requires careful analysis to identify new trends and offer the best customer service....

Rural ISPs Boost Digital Transformation in Underserved Communities

Regional electric cooperatives and service providers have long played a vital role in supplying critical power and connectivity to rural and remote communities. Currently,...

Humans Will Be the Story of AI in 2022: 4 Predictions

With increased literacy and understanding – and increasingly publicized failures – the curtain is falling on the public’s perception of artificial intelligence as a...

NTT Addresses the Why and When of Private 5G

NTT (Nippon Telegraph and Telephone Corporation) is one of the world’s leading telecom providers. The conglomerate is deeply rooted in the mobile space, providing...

Deloitte’s David Linthicum on Optimizing Your Multicloud

I spoke with David Linthicum, Chief Cloud Strategy Officer at Deloitte Consulting, about his advice for handling the key pain points that companies face...