Michael Caton

Elluminate Live 7.0 differs from the other two products we reviewed in two main ways: It only supports voice communications directly through the Web conferencing client using VOIP, and it is the only product reviewed here that offers features designed to meet Section 508 accessibility requirements of the U.S. Rehabilitation Act. Click here to read […]

For companies looking for a plug-and-play voice and Web conferencing solution, Sonexis ConferenceManager is a good choice. However, ConferenceManager costs a somewhat pricey $950 per audio port and $950 per conference host seat. Click here to read the full review of Sonexis ConferenceManager. 2 For companies looking for a plug-and-play voice and Web conferencing solution, […]

Companies have a wide variety of Web conferencing options, particularly when it comes to systems that directly integrate VOIP (voice over IP) communications. But Web conferencing is hardly the commodity it seems, with companies taking vastly different approaches to delivering services for a variety of use cases—from broadly attended seminars to more collaborative applications for […]

Microsoft Exchange Server 2007 is a far cry from Exchange Server 2003, based on eWeek Labs tests of the first public beta of the new messaging platform. Administrators thinking of moving to Exchange Server 2007 should take a hard look at this beta to understand the impact of the platforms many new features. Exchange Server […]

When full-service infomercial service provider ITV Direct was looking for a way to turn inbound calls into sales, it turned to Interactive Intelligences Customer Interaction Center. Since 2000, ITV Direct has grown from a small four-person call center located in rented space above a garage to a 300-employee company that films and distributes infomercials, as […]

Microsoft Exchange Server 2007 is a far cry from Exchange Server 2003, based on eWEEK Labs tests of the first public beta of the new messaging platform. Click here to read the full review of Microsoft Exchange Server 2007. 2 Microsoft Exchange Server 2007 is a far cry from Exchange Server 2003, based on eWEEK […]

One reason often given for failed customer relationship management projects is that salespeople prefer to do most of their work through their e-mail clients. Two CRM products that work closely with e-mail—BizAutomation.coms BizAutomation CRM + Business Management and Avidian Technologies Prophet 3.0 Enterprise—could bridge that gap. BizAutomation runs on top of Microsoft Exchange and presents […]

Prophet 3.0 Enterprise isnt a full CRM system; rather, its core functionality is SFA (sales force automation), with some integrated e-mail marketing tools. The product doesnt have a built-in dedicated support module, although companies can finesse some customer support functionality through the use of custom tabs and fields. The best way to think of Prophet […]

As a Web-based application, BizAutomation doesnt integrate as tightly at the client level as Prophet 3.0 Enterprise does. However, BizAutomation runs on an Exchange server and captures e-mail traffic between sales and support staff and customers to help log and retain communications. From the user perspective, Biz-Automation appears as a top-level folder within the Outlook […]

Companies looking for a relatively affordable way to test the Webcasting waters will find VBrick Systems VBCorpCast appliance a straightforward tool for delivering interactive corporate communications. The $5,495 VBCorpCast combines a small appliance with a Sony Handycam DCR-HC36 video camera and the VBPresenter Microsoft PowerPoint add-in as a way to deliver presentations with streaming video […]

The QMind Design Collaboration Platform does a good job of managing content in a way that makes it easy for teams to create, review, and publish training or marketing content. Click here to read the full review of the QMind Design Collaboration Platform. 2 The QMind Design Collaboration Platform does a good job of managing […]

At the TechEd conference June 11-16, Microsoft provided IT administrators and developers with a more comprehensive look at some of its forthcoming products and technologies. Its easy to get distracted by the broad curriculum at TechEd, so, with limited time, I decided to focus on Exchange Server 2007. I took in two Exchange sessions—one on […]