Michael Caton

CommuniGate Systems CommuniGate Pro Real-Time Collaboration 4.3 is the most well-balanced messaging solution eWEEK Labs tested. It has broad hardware and operating system support; good management tools; support for third-party anti-spam and anti-virus applications; and, last but not least, good groupware tools. Click here to read the full review of CommuniGate Pro Real-Time Collaboration. 2 […]

Companies looking for a way to leverage Microsoft Corp. Outlook—but not necessarily with Exchange—have a growing number of flexible groupware servers from which to choose. eWEEK Labs evaluated four of the newest of these servers: Bynari Inc.s Insight Server 4.2, CommuniGate Systems CommuniGate Pro Real-Time Collaboration 4.3, Gordano Ltd.s Gordano Messaging Suite 11 and Scalix […]

Scalix Servers latest version number, 9.2.1, is a little misleading. This is really the third major release of the product as Scalix Server, whose roots can be found in Hewlett-Packard Corp.s OpenMail. Click here to read the full review of Scalix Server 9.2.1. 2 Scalix Servers latest version number, 9.2.1, is a little misleading. This […]

Gordano Messaging Suite 11 is most directly comparable—in its architecture and features—to CommuniGate Pro in that it includes a presence engine and shared calendar support beyond Outlook. Click here to read the full review of Gordano Messaging Suite 11. 2 Gordano Messaging Suite 11 is most directly comparable—in its architecture and features—to CommuniGate Pro in […]

Bynaris Insight Server 4.2 strikes a good balance between being an open platform and providing a low-cost groupware option. With a cost of $27 per user for Insight Server, Insight Connector and Insight WebClient, Bynari provides a well-priced solution for companies looking to provide groupware for Outlook users. Click here to read the full review […]

Four years ago, the law firm of Preti Flaherty Beliveau Pachios & Haley LLP began to aggressively adopt technology to make communications with clients and interaction with state legal-filing systems more efficient. The investment Preti Flaherty made then continues paying dividends, particularly as the firm strives to stick to the letter of the regulatory law. […]

What is “is,” and why arent we watching more closely for when companies use “is” even though what they are selling isnt? Im talking about open source. I get pitched on products to review all the time, and theres a lot of free use of the term “open source” in discussions, and occasionally in product […]

With better tools for managing content workflow as well as new search and self-directed knowledge base tools, Talisma Corp.s KnowledgeBase.net 5.0 Enterprise Edition has gained a broader reach than its knowledge management name implies. Click here to read the full review of KnowledgeBase.net 5.0 Enterprise Edition. 2 With better tools for managing content workflow as […]

Companies looking for inexpensive customer relationship management applications will do well with two applications evolving from a maturing open-source CRM market. Centric CRM 3.0 from Dark Horse Ventures LLC and Sugar Professional 3.0 from SugarCRM Inc. differ significantly in features, Web application platform support and open-source models, but both are worthy options. eWEEK Labs tests […]

Customer relationship management applications are well-established tools for helping companies unify and automate the process of selling to and supporting customers. While CRM applications share many common elements and designs, companies evaluating them should consider how adaptable a solution will be to their particular sales and support processes. To help IT managers develop an RFP […]

Centric CRM provides a broad set of modules for managing sales, contacts, accounts, customer support, projects and documents. Leads, contacts, accounts, pipelines and quotes reside in separate modules, but there is good integration among the various modules. During tests, we could create a new opportunity from within the contact or account modules, for example, simply […]

SugarCRM has made several key improvements in the way Sugar Professional works. Version 3.0 is a flexible solution for companies that want to adapt the product to specific processes, and its new features augment an already good set of sales tools. Click here to read the full review of Sugar Professional 3.0. 2 SugarCRM has […]